Assistant Manager: Center Operations & Guest Experience

Hollywood Bowl; Reading; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading entertainment employer in Reading is seeking an Assistant Manager to lead a dynamic team and enhance the customer experience. The role involves overseeing operations, coaching staff, and ensuring high service standards. Ideal candidates will have management experience, a passion for customer service, and the ability to inspire teams. This position offers competitive benefits and opportunities for professional growth.

Benefits

Additional £1 per hour bonus

40-hour contract with extra shift pay

50% off food when working

28 days holiday plus additional days

Access to in-house training programs

Free games vouchers monthly

Support programme for team members

Enhanced maternity and paternity leave

Qualifications

• Management experience in leisure, hospitality, or retail industry.
• Ability to inspire and develop large teams.
• Willingness to work nights and weekends.

Responsibilities

• Coach and mentor the team to ensure high standards.
• Support the General Manager in achieving centre goals.
• Guarantee best standards and service in a fun environment.

Skills

Management experience

Passion for customer service

Inspiring and developing teams

Willingness to work nights and weekends

Job description

A leading entertainment employer in Reading is seeking an Assistant Manager to lead a dynamic team and enhance the customer experience. The role involves overseeing operations, coaching staff, and ensuring high service standards. Ideal candidates will have management experience, a passion for customer service, and the ability to inspire teams. This position offers competitive benefits and opportunities for professional growth.