Customer Experience-Jobs in Großbritannien

Are you ready to lead the charge in pet-owner acquisition through data-driven digital innovation?

The Role

We are seeking a Senior Product Manager to join our Acquisitions team focused on creating digital solutions to drive and support the acquisition of registered IVC-E pet owners and their pets across the IVC group.

Working closely with SEO and SEM teams to drive organic and paid traffic and optimising the customer experience to convert that traffic. The team also support clinical efficiencies by optimising for customer self-service.

Responsibilities

Strategic Leadership: Develop and execute a product roadmap aligned with the company's overall strategy, articulating a clear product vision and providing insights on product health and market trends.

Product Management: Own the product's profitability and commercial success, crafting high-level product requirements, managing product launches, and incorporating customer feedback to optimize product performance.

Collaboration: Foster strong partnerships with engineering, marketing, customer support, and other teams to ensure a unified product vision.

Data-Driven Decision Making: Develop and track key performance indicators (KPIs) to measure product success and make data-driven decisions to enhance the customer experience.

Continuous Improvement: Conduct market research and stay updated on industry trends to identify opportunities for product enhancement.

Qualifications

5+ years of experience in crafting and launching successful digital products with a proven track record of product impact

Strong strategic thinking, problem-solving, and decision-making abilities

Excellent communication and collaboration skills with an ability to work in complex environments

Data analysis expertise (CLTV, product analytics, A/B testing)

Experience in SEO is a plus

You Matter to Us

Our people are at the heart of everything we do. That's why we invest in you: your growth, your environment, and your well-being. Alongside a competitive salary, you'll enjoy a range of benefits designed to support your career and life beyond work, including:

Work-life balance with hybrid and Remote working options available

Dog-friendly office when you do come into the Chocolate Factory

6.6 weeks' annual leave, inclusive of bank holidays

Additional holiday entitlement for your birthday

Enhanced family-friendly leave and pay

Discretionary annual bonus

Reduced-cost veterinary care for your own pets

Retail discounts and cashback offers

Private medical insurance or Cash Health Plan (eligibility applies)

Company pension with IVC Evidensia contributions

Cycle to Work and Green Car schemes (eligibility applies)

24/7 confidential Employee Assistance Programme

Wellbeing initiatives to support you at every stage

Apply now via the link below or reach out to me directly to explore this further.Alternatively, please visit our website to find out more about how we're positively impacting the lives of animals and their owners.