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Customer Care Operative
Job summary
A leading construction recruitment agency is looking for a Customer Care Operative to deliver high-quality repairs across newly built homes. The role includes multi-trade tasks such as carpentry and plumbing and requires strong communication skills for customer interaction. Successful candidates will have experience in maintenance and aftercare roles. This position offers a competitive salary along with benefits like a company vehicle and employee support resources.
Benefits
Qualifications
- Proven experience in a maintenance, multi-trade, aftercare role within residential construction.
- Strong proficiency in core trades such as carpentry, plumbing, and plastering.
- Excellent communication and customer service skills when working in occupied homes.
Responsibilities
- Conduct defects, remedial, and warranty works in new-build homes.
- Liaise with customers about work progress and ensure minimal disruption.
- Ensure compliance with health and safety guidelines.
Skills
Customer Care Operative
Location: Kent & East Sussex
Salary: £35,000 - £45,000 PA, dependent on experience and competencies
Type: Permanent
PW Construction are seeking a skilled and customer-focused Customer Care Operative to deliver high-quality repairs and aftercare services across newly built residential properties.
- Carry out a broad range of defects, remedial and warranty works within new-build homes.
- Undertake multi-trade tasks such as carpentry, joinery, basic plumbing, patch plastering, tiling, decorating, mastic work, and minor electrical repairs (within competency).
- Handle issues efficiently and complete works to a high standard, ensuring compliance with internal quality expectations.
- Liaise with customers professionally, updating them on work progress and ensuring minimal disruption within their home.
- Work closely with the Customer Care team to schedule appointments, report completed works, and elevate any issues requiring specialist attention.
- Maintain accurate records of materials used, completed tasks, and time spent on jobs.
- Ensure all work is carried out safely, adhering to health and safety guidelines, risk assessments, and method statements.
- Proven experience in a maintenance, multi-trade, aftercare role within residential construction or property services.
- Strong proficiency in several core trades (e.g., carpentry, plumbing, plastering, tiling, decorating).
- Ability to deliver high-quality workmanship with a keen eye for detail.
- Excellent communication and customer service skills, especially when working in occupied homes.
- Ability to work independently, problem-solve on site, and manage workloads effectively.
- Competent understanding of health and safety requirements.
- Full UK driving licence is essential.
- Competitive salary
- Company vehicle and fuel card
- Tools, uniform, and PPE provided
- Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more
- Life Cover & Contributory Pension
Please apply with your CV or alternatively call (phone number removed) for more information.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.