Customer Care Operative

PW Construction Recruitment; Grove Green; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading construction recruitment agency is looking for a Customer Care Operative to deliver high-quality repairs across newly built homes. The role includes multi-trade tasks such as carpentry and plumbing and requires strong communication skills for customer interaction. Successful candidates will have experience in maintenance and aftercare roles. This position offers a competitive salary along with benefits like a company vehicle and employee support resources.

Benefits

Competitive salary

Company vehicle and fuel card

Tools, uniform, and PPE provided

Employee Benefits Platform

Life Cover & Contributory Pension

Qualifications

• Proven experience in a maintenance, multi-trade, aftercare role within residential construction.
• Strong proficiency in core trades such as carpentry, plumbing, and plastering.
• Excellent communication and customer service skills when working in occupied homes.

Responsibilities

• Conduct defects, remedial, and warranty works in new-build homes.
• Liaise with customers about work progress and ensure minimal disruption.
• Ensure compliance with health and safety guidelines.

Skills

Multi-trade maintenance

Excellent communication

Customer service

Detail-oriented workmanship

Problem-solving

Job description

Customer Care Operative

Location: Kent & East Sussex

Salary: £35,000 - £45,000 PA, dependent on experience and competencies

Type: Permanent

PW Construction are seeking a skilled and customer-focused Customer Care Operative to deliver high-quality repairs and aftercare services across newly built residential properties.

Key Responsibilities

• Carry out a broad range of defects, remedial and warranty works within new-build homes.
• Undertake multi-trade tasks such as carpentry, joinery, basic plumbing, patch plastering, tiling, decorating, mastic work, and minor electrical repairs (within competency).
• Handle issues efficiently and complete works to a high standard, ensuring compliance with internal quality expectations.
• Liaise with customers professionally, updating them on work progress and ensuring minimal disruption within their home.
• Work closely with the Customer Care team to schedule appointments, report completed works, and elevate any issues requiring specialist attention.
• Maintain accurate records of materials used, completed tasks, and time spent on jobs.
• Ensure all work is carried out safely, adhering to health and safety guidelines, risk assessments, and method statements.

Skills & Experience

• Proven experience in a maintenance, multi-trade, aftercare role within residential construction or property services.
• Strong proficiency in several core trades (e.g., carpentry, plumbing, plastering, tiling, decorating).
• Ability to deliver high-quality workmanship with a keen eye for detail.
• Excellent communication and customer service skills, especially when working in occupied homes.
• Ability to work independently, problem-solve on site, and manage workloads effectively.
• Competent understanding of health and safety requirements.
• Full UK driving licence is essential.

Benefits

• Competitive salary
• Company vehicle and fuel card
• Tools, uniform, and PPE provided
• Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more
• Life Cover & Contributory Pension

Please apply with your CV or alternatively call (phone number removed) for more information.