Customer Service Advisor

Marshalls; Burton upon Trent; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading manufacturer of building products is seeking a Customer Service Advisor to join their team in Burton upon Trent. This full-time, office-based position involves building customer relationships, managing caseloads, and resolving queries via phone and email. Applicants should have strong communication skills, IT proficiency, and a passion for customer service. The role offers development opportunities and a supportive working environment. Key benefits include generous holidays, a pension scheme, and a cycle-to-work scheme.

Benefits

26 Holidays + bank holidays

Free onsite parking

Company Pension up to 15%

Development opportunities

Cycle-to-work scheme

Employee Discount programme

Refer a friend scheme

Employee Assistance programme

Share Scheme

HealthCare Cash plan

Qualifications

• Experience in a customer service role is essential.
• Organized and able to prioritize effectively.
• Passion for providing outstanding customer service.

Responsibilities

• Build strong customer relationships to ensure satisfaction.
• Manage customer caseload while coordinating with the sales team.
• Resolve customer queries swiftly via email and phone.

Skills

Excellent telephone manner

Strong verbal and written communication skills

Great IT skills

Ability to develop great relationships

Excellent workload management

Tools

Microsoft Office suite

SAP

Job description

Customer Service Advisor

Burton-On-Trent, DE14 3HD

Monday - Friday – Hours per week

Starting Salary - £23,914 (rising annually & with development)

At Marley, we’re not just industry leaders – we’re at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We’re part of Marshalls plc – the UK’s leading manufacturer of hard landscaping, building, and roofing products. Our combined legacy and reputation have never been stronger!

We have an exciting new opportunity for a Customer Service Advisor to join our passionate team at our Burton on Trent Site. This is a full‑time, office‑based role (five days per week).

What you’ll be doing:

• Building strong customer relationships and ensuring complete customer satisfaction
• Managing your customer caseload and working closely with our sales team to provide a seamless service
• Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
• Proactively identifying solutions and anticipating customer needs
• Championing new ideas and driving continuous improvement in our service

You’ll be a natural communicator with a talent for problem‑solving. You’ll be organised, able to prioritise tasks effectively and thrive in a busy environment. Most importantly, you’ll be passionate about providing outstanding customer service.

This is an office‑based role in our busy contact centre. Excellent verbal and written communication skills are essential, as you’ll be assisting customers by phone and email.

What skills will you need?

• Excellent telephone manner and experience in a customer service role
• Strong verbal and written communication skills
• A real passion for providing an excellent customer experience
• Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
• Ability to develop great relationships with both external and internal customers
• Excellent workload management and prioritisation
• A real passion for providing an excellent customer experience

Benefits:

• 26 Holidays + bank holidays
• Free onsite parking
• Company Pension up to 15%
• Development opportunities
• Cycle‑to‑work scheme
• Employee Discount programme
• Refer a friend scheme
• Employee Assistance programme – Financial, Physical and Mental Wellbeing support
• Share Scheme
• HealthCare Cash plan

More about Marley and Marshalls

Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof‑integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls visit our website :