Automotive Service Advisor - Customer Care & Efficiency

theo; Epsom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading automotive dealership in Epsom is seeking an experienced Service Advisor. The ideal candidate will have a strong customer service background and the ability to maintain smooth workflow in a busy dealership environment. Responsibilities include welcoming customers, booking vehicles for servicing, and maintaining excellent communication. A supportive team environment and opportunities for progression are offered. Competitive salary with bonus potential of up to £40,000.

Benefits

Supportive team environment

Opportunities for progression

Bonuses based on performance

Qualifications

• Previous experience as a Service Advisor or similar role is essential.
• Confident communicator on the phone and face-to-face interactions.
• Strong admin skills and IT proficiency necessary.

Responsibilities

• Welcome customers and ensure a smooth service desk experience.
• Book vehicles for servicing while maximizing workshop efficiency.
• Keep customers updated and arrange courtesy transport if needed.

Skills

Customer service skills

Strong communication skills

Organizational skills

Ability to upsell services

Proactive attitude

Job description

A leading automotive dealership in Epsom is seeking an experienced Service Advisor. The ideal candidate will have a strong customer service background and the ability to maintain smooth workflow in a busy dealership environment. Responsibilities include welcoming customers, booking vehicles for servicing, and maintaining excellent communication. A supportive team environment and opportunities for progression are offered. Competitive salary with bonus potential of up to £40,000.