Customer Care Representative jobs in United Kingdom

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award‑winning iCasework platform.

Our industry and market‑specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.

As First Line Sales Manager , you’ll lead a dynamic sales team focused on selling our icasework case management SaaS solutions into public & private sector organisations. You’ll be responsible for coaching your team, driving performance, and building trusted relationships with decision‑makers.

• Lead, coach, and develop a team of sales professionals targeting public sector customers
• Drive pipeline generation and deal progression to exceed revenue targets
• Support your team in navigating complex sales cycles and procurement frameworks
• Collaborate with marketing and product teams to tailor messaging for the market
• Conduct regular 1 : 1s, pipeline reviews, and performance check‑ins
• Stay informed on public sector policy, funding cycles, and digital transformation trends within your sector

• Proven experience in SaaS sales management
• Strong coaching and mentoring skills with a passion for team development
• Data‑driven mindset with experience using CRM tools (e.g., Salesforce, HubSpot)
• Excellent communication and stakeholder management skills

There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here’s what you can expect :

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long‑term illness.
• Life Assurance – 4x salary tax‑free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee‑led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.