Customer Care Representative jobs in United Kingdom
Retail Customer Advisor — Elevate Customer Experience
Dobbies Garden Centres Ltd
Discover more opportunities than anywhere else. Find more jobs nowGlobal Leader, Customer Care Insight & Analytics
Entain
Collections Advisor | Payment Support & Customer Care
Fintelligent
Connect with headhunters to apply for similar jobsEntry-Level Sales & Customer Care – London
Blackwater Recruitment
Life Science Customer Service Specialist — Path to Sales
Cameo Consultancy
Class 2 Driver — Safe Deliveries, Customer Care & Growth
SIG Plc
Senior Contested Private Client Partner - Lead & Mentor
Laurus Law
Tech-Savvy Customer Support Specialist (Hybrid)
F4P Recruit
Customer Service Advisor - Sunday
Stephen James (Automotive) Ltd
Customer Service Advisor
Scania (Great Britain) Limited
Customer Advisor
Job summary
A leading customer service provider in Llandudno seeks a Customer Support Agent to handle enquiries via phone, email, and chat. Responsibilities include making outbound calls and maintaining accurate records. The ideal candidate should have prior customer service experience, strong IT skills, and the ability to work under pressure. This temporary position offers a competitive hourly rate and benefits, working in a supportive team environment with a rotating shift pattern.
Qualifications
- Previous experience in a customer-focused role.
- Ability to learn new systems quickly.
- Empathy and patience with clients.
Responsibilities
- Handle customer enquiries through various channels.
- Make outbound calls for scheduling appointments.
- Record customer interactions accurately.
Skills
Looking for a role where you can make a real difference to customers’ experiences while developing your skills in a busy, fast-paced environment? This role offers the chance to work for a leading provider, supporting customers across the UK, and be part of a friendly and motivated team.
- Handling customer enquiries via telephone, email, Live Chat, and SMS, booking appointments, and providing product/service support
- Making targeted outbound calls to schedule or reschedule appointments, maximise schedules, and highlight promotions
- Recording all customer interactions accurately in the CRM and ensuring a high-quality customer experience
- Previous experience in a customer-focused role
- Strong IT skills including Word, Excel, Outlook, and the ability to learn new systems quickly
- A calm and collected approach under pressure in a fast-paced environment
- Excellent phone skills, including handling complaints effectively
- Empathy, patience, and the ability to assist clients with communication difficulties
- High attention to detail and accuracy
- A flexible, team-oriented approach
This is a temporary role for a period of 12 weeks initially working full time with a 4-week rotating shift pattern, including some evenings and Saturdays.
You’ll be based in modern offices in Llandudno (accessible via public transport) and will receive an hourly rate of £12.21 plus benefits.
If you’re organised, customer-focused, and enjoy working in a supportive team environment, we want to hear from you.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.