Collections Advisor | Payment Support & Customer Care

Fintelligent; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading financial services company is seeking a Collections Agent in Manchester to assist customers with financial issues and find suitable payment solutions. The position offers a salary between £26,000 and £30,000 per year, plus potential bonuses, holiday benefits, private medical insurance, and a pension plan. Candidates should possess strong communication skills and a genuine interest in helping customers manage their finances. This is a great opportunity for a professional looking to contribute to an evolving team.

Benefits

Private medical insurance

Health cash plan

Company bonuses

Employee discounts

25-28 days holiday

Qualifications

• Experience in roles like Payment Support or Recoveries.
• Strong verbal and written communication skills.
• Good understanding of financial principles and customer support.
• Proactive in managing and prioritising tasks.
• A real interest in helping customers with their finances.

Responsibilities

• Answer calls from customers with financial issues.
• Discuss and find payment solutions.
• Arrange payment plans and work with specialist teams.
• Be empathetic to customers in need.
• Accurately log conversations and actions.
• Suggest process improvements.
• Report risks to the line manager.

Skills

Verbal communication skills

Written communication skills

Understanding of financial principles

Proactive task management

Interest in customer finance

Job description

A leading financial services company is seeking a Collections Agent in Manchester to assist customers with financial issues and find suitable payment solutions. The position offers a salary between £26,000 and £30,000 per year, plus potential bonuses, holiday benefits, private medical insurance, and a pension plan. Candidates should possess strong communication skills and a genuine interest in helping customers manage their finances. This is a great opportunity for a professional looking to contribute to an evolving team.