Customer Advisor

Supertemps Limited; Llandudno; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Llandudno seeks a Customer Support Agent to handle enquiries via phone, email, and chat. Responsibilities include making outbound calls and maintaining accurate records. The ideal candidate should have prior customer service experience, strong IT skills, and the ability to work under pressure. This temporary position offers a competitive hourly rate and benefits, working in a supportive team environment with a rotating shift pattern.

Qualifications

• Previous experience in a customer-focused role.
• Ability to learn new systems quickly.
• Empathy and patience with clients.

Responsibilities

• Handle customer enquiries through various channels.
• Make outbound calls for scheduling appointments.
• Record customer interactions accurately.

Skills

Customer service experience

Strong IT skills (Word, Excel, Outlook)

Excellent phone skills

Calm under pressure

Attention to detail

Team-oriented approach

Job description

Overview

Looking for a role where you can make a real difference to customers’ experiences while developing your skills in a busy, fast-paced environment? This role offers the chance to work for a leading provider, supporting customers across the UK, and be part of a friendly and motivated team.

Responsibilities

• Handling customer enquiries via telephone, email, Live Chat, and SMS, booking appointments, and providing product/service support
• Making targeted outbound calls to schedule or reschedule appointments, maximise schedules, and highlight promotions
• Recording all customer interactions accurately in the CRM and ensuring a high-quality customer experience

Qualifications

• Previous experience in a customer-focused role
• Strong IT skills including Word, Excel, Outlook, and the ability to learn new systems quickly
• A calm and collected approach under pressure in a fast-paced environment
• Excellent phone skills, including handling complaints effectively
• Empathy, patience, and the ability to assist clients with communication difficulties
• High attention to detail and accuracy
• A flexible, team-oriented approach

This is a temporary role for a period of 12 weeks initially working full time with a 4-week rotating shift pattern, including some evenings and Saturdays.

You’ll be based in modern offices in Llandudno (accessible via public transport) and will receive an hourly rate of £12.21 plus benefits.

If you’re organised, customer-focused, and enjoy working in a supportive team environment, we want to hear from you.