Customer Care Manager jobs in United Kingdom

Job summary

A leading recruitment agency is seeking a proactive Customer Account Manager based in Huntingdon to support their allocated customer base. This role requires strong communication and organizational skills, where you'll assist customers, provide quotes, manage orders, and develop business relationships. Ideal candidates will have experience in sales or account management, although it's not essential. The position offers a dynamic work environment focused on customer satisfaction and requires proficiency in Microsoft Office.

Qualifications

• Previous experience in sales or account management is desirable.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and attention to detail.

Responsibilities

• Assist customers directly through phone, fax, and email.
• Provide timely and accurate price quotations.
• Follow up on customer quotes and convert them into orders.
• Process customer orders and manage shipment process.
• Educate new customers on tooling and usage of materials.
• Develop professional relationships with customer contacts.
• Proactively communicate with customers and suppliers.
• Maintain professional knowledge of products and services.
• Identify new business opportunities with existing customers.
• Re-engage inactive customers to generate return business.