Customer Care Assistant jobs in United Kingdom

Department: Account Management

Employment Type: Permanent

Location: Cardiff, UK

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

We’re looking for a dynamic Strategic Account Manager to join our Client Services team! In this senior role, you’ll be at the heart of managing our most important client relationships, ensuring every project or campaign we deliver exceeds expectations.

You’ll combine strategic thinking with hands-on relationship management, driving revenue growth while keeping both clients and contractors happy. You’ll also lead a virtual, cross-functional team across the division, coordinating efforts to deliver outstanding results for our clients.

• Acts as the main point of contact for high-value or strategic clients, building and maintaining strong, long-term relationships.
• Understands the client\'s business goals and ensures services align with their needs.
• Monitoring effectiveness and adjusting where required to ensure delivery of the plan.
• Set targets and key performance indicators, communicating this clearly and meeting with the wider team regularly to assess performance against these KPI’s.
• Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified.

We’re looking for a proactive and results-driven professional who excels at building strong relationships and expanding existing client accounts. You’ll be a confident communicator and negotiator, able to influence and inspire at all levels, with proven experience in project management and delivering complex initiatives. The ideal candidate will have a track record of developing and executing strategic account plans to hit ambitious targets, implementing KPI and performance management frameworks, and ensuring smooth operational delivery. Above all, you thrive on setting clear expectations and keeping stakeholders aligned and satisfied.

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Personal Health & Wellbeing / Benefits
• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• Future Planning
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.