Customer Care Assistant jobs in Gran Bretaña

Are you looking for a rewarding role where you can make a real difference to patients during their recovery? Rated as a CQC Outstanding hospital, Horder Healthcare, is looking for you to join our Dufferin Ward team provides exceptional care and support to patients throughout their stay. As a Healthcare Assistant, youll work within a close-knit, highly skilled team, ensuring every patient receives compassionate, high-quality care in a safe and welcoming environment. Playing a pivotal role, where no one day is the same, this is a fantastic opportunity for a motivated and empathetic candidate to join our team of clinical and nursing experts in providing exceptional care to our highly valued patients.

We offer a competitive salary along with a comprehensive benefits package designed to support your wellbeing and career development. This includes family‑friendly policies, outstanding training and development opportunities, full medical insurance, and access to a complete health and wellbeing programme. At Horder Healthcare, we are committed to helping you grow while ensuring you feel valued and supported every step of the way.

• Support patients with personal hygiene and daily living activities, respecting their privacy and dignity.
• Assist with dietary needs, unpacking and packing on admission and discharge, and help patients dress.
• Undertake observations, record results using NEWS, and elevate abnormalities or concerns.
• Perform basic nursing tasks such as urinalysis, BMI calculation, measuring for anti‑embolism stockings, and recording fluid input/output.
• Take capillary blood samples for point‑of‑care testing (POCT).
• Escort patients to other departments and theatre.
• Report any changes in patients conditions to a Registered Nurse or Therapist.
• Assist with administrative duties, including answering calls and relaying messages accurately.
• Practice safe patient handling techniques and maintain infection control standards.
• Attend mandatory training and complete relevant e‑learning.

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi‑service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high‑quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world‑class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.

• Date posted: 19 December 2025
• Pay scheme: Other
• Salary: £23,868 to £24,297 a year (Experience Dependant)
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: J139-122635
• Job locations: Horder Healthcare, Crowborough, TN6 1XP

Location: The Horder Centre, Crowborough

Contract Type: 37.5 hours per week

Shift Patterns: Internal rotation - Includes days, nights, weekends & BH (enhancements will apply)

Salary: up to £24,297.00 per annum (dependant on experience and relevant qualifications).

Please Note: Shortlisting and Interviewing will not take place until after the Christmas/New Year's period, Thank you for your understanding.

Right to Work in the UK

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre‑employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

• You will be a passionate and empathetic individual, with experience of having worked with a variety of patients.
• You will be personal and approachable, with a real motivation to support everyone who walks through The Horder Centre doors.
• Excellent communication skills, to help build those all-important and respected relationships with your team and our patients.
• Prior UK based experience is essential, preferably within a hospital setting.
• Proactive and forward thinking, with a passion for continued learning.
• A Care Certificate and/or NVQ Level 2 or 3 is desirable.
• Ensure that you working ethic remains aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Horder Healthcare

Crowborough

TN6 1XP