Customer Care Advisor jobs in United Kingdom

The primary focus of the Account Manager is to shape the company strategy to penetrate the UK & Nordic markets, and to build and maintain relationships with current and potential distributors and clients to maximize our business in biotechnology or pharmaceutical industry.

• Assisting team leader to propose appropriate marketing and sales strategy based on the in-depth analysis of market trends, competition, customer behavior and our current situation.
• Build and maintain strong relationships with local distributors and critical customers. Provide timely training and appropriate solutions with the help of internal or external resources in order to improve our customer base and brand exposure.
• Assisting team leader to establish the system of local distributor management and evaluation including but not limited to evaluating the potential distributors and setting up the annual sales goal for each distributor.
• Work with marketing team on related marketing activities, including proposal and implement of necessary events (webinar, seminar, exhibition et, al), screening media and promotion platform, coordinating internal resources to give speech in the defined events as needed, and track the design of the promotion materials.
• Attend industry trade shows and events to widen knowledge base and increase networks.
• Achieve sales income that meets agreed targets in regional markets.
• Create and update sales status reports including identified contacts, leads and confirmed sales through direct and distributor channels.

• Master or above, prefer major in life sciences, biotechnology, pharmaceuticals or related
• Proven 2 years working experience as a Business Development or Marketing and Sales Executive in the biotechnology or pharmaceutical industry. Overseas market BD experience is preferred.
• General Competence: Self-motivated; Ability to work independently and handle pressure; High-level problem-solving skills; Attention to details; Strong communication skills; Effective time management and prioritization
• Professional Competence: High business acumen; Strong data analytical and project management skills; Experienced in negotiation; Able to secure big sales opportunities

• Scientific & Technical Credibility : Deep technical fluency in biologics, assays, and cell therapy. Confidently engages with R&D scientists and translates complex science into value. Seen as a credible partner.
• Strategic Account Management (Pharma / Biotech) : Develops and drives multi-year account strategies aligned to drug development pipelines. Maps organisations at all levels, builds deep account penetration, and secures preferred-vendor status.
• Engagement Across Stakeholder Levels : Strong multi-level relationships across R&D, procurement, and C-suite. Adapts communication to scientific, operational, and strategic needs. Trusted advisor to decision-makers.
• Value-Based Selling & Solution Framing : Consultative seller who links ACRO’s portfolio directly to pipeline acceleration, risk reduction, and cost efficiency. Creates tailored value propositions that win buy-in from executives.
• Collaboration with Technical & Marketing Teams : Proactively drives cross-functional collaboration. Leverages FAS / marketing to shape projects, co-develops solutions, and maximises impact in target accounts.
• Negotiation & Deal Structuring : Expert negotiator who understands procurement processes and risk frameworks. Structures long-term agreements / framework deals that protect margin and secure account loyalty.
• Territory Prioritisation & Focus : Applies data-driven focus on top pharma / biotech accounts. Allocates time effectively, balancing large accounts with strategic new opportunities.
• Pipeline Discipline & Forecasting : Maintains rigorous CRM discipline. Forecasts consistently accurate. Uses data to influence internal planning and resource allocation.
• Problem Solving & Adaptability in Scientific Sales : Anticipates barriers in scientific and procurement discussions. Brings creative, credible solutions. Demonstrates agility in fast-changing account situations.
• Results Orientation (Revenue & Growth) : Exceeds targets. Wins large-scale opportunities. Expands ACRO’s footprint across antibody and cell therapy programs in strategic accounts.