Client Account Manager

Pertemps Heathrow; Harlow; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A well-established Fire & Security contractor in Harlow is seeking a Client Account Manager to manage key client relationships in fire door and passive fire protection projects. The ideal candidate will have a strong background in compliance-driven environments and excellent communication skills. Responsibilities include liaising with clients, monitoring contract performance, and identifying service improvement opportunities. This full-time position offers a competitive salary and the possibility of hybrid working after training, with a structured onboarding process and opportunities for advancement.

Benefits

£35,000 – £45,000 per annum

Hybrid working available after training

Structured onboarding and training

Company benefits package

Long-term career progression

Qualifications

• Experience in fire doors, passive fire protection, fire & security, or construction.
• Ability to manage multiple accounts and priorities.
• Professional and commercially aware.

Responsibilities

• Serve as the main point of contact for clients across multiple projects.
• Build and maintain strong client relationships.
• Monitor contract performance against KPIs and SLAs.
• Coordinate with internal teams for smooth delivery.

Skills

Client-facing skills

Communication skills

Relationship-building

Organisational skills

Job description

Client Account Manager – Fire & Security / Fire Doors

📍Harlow, Essex

🕒 Full-time | Permanent

Pertemps is recruiting on behalf of a well-established Fire & Security contractor specialising in fire door installation and passive fire protection. Due to continued growth, they are seeking an experienced Client Account Manager to manage key client relationships across multiple live and upcoming contracts.

The Role

The Client Account Manager will act as the primary liaison between clients and internal delivery teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction or fire safety environment.

Key Responsibilities

• Serve as the main point of contact for clients across multiple fire door and passive fire protection projects
• Build and maintain strong, long-term client relationships
• Attend client meetings, framework reviews, progress updates, and pre-start meetings
• Monitor contract performance against KPIs, SLAs, and agreed programmes
• Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
• Relay client feedback internally and elevate risks or issues where necessary
• Identify opportunities to improve service delivery or expand works within existing accounts
• Produce basic account reports, progress updates, and client communications
• Support clients in understanding compliance requirements and the importance of fire safety

Ideal Candidate

• Background in fire doors, passive fire protection, fire & security, or construction
• Strong client-facing, communication, and relationship-building skills
• Comfortable managing multiple accounts and priorities
• Organised, professional, and commercially aware

Package & Benefits

• £35,000 – £45,000 per annum (depending on experience)
• Hybrid working is available once fully trained
• Structured onboarding and training period
• Company benefits package (details provided upon offer)
• Long-term career progression within a growing specialist contractor

if interested, apply now or email (url removed)