Customer Care Advisor jobs in United Kingdom

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My client is based in the heart of Manchester city centre. They are looking for an experienced Client Administrator to provide comprehensive support to their Client Advisors. This role is pivotal in ensuring the seamless execution of service to their clients and administrative operations.

Key Accountabilities

• To proactively assist Client Advisors with the management of clients wealth in line with their aspirations and risk appetite
• Provide support for client meetings, for example, preparation of meeting packs, attending meetings where required and taking ownership of post meeting actions e.g. payments
• Contact clients as requested by the Client Advisors, by telephone, letter or in person in order to ensure client's needs are met, including arrangement of meetings, annual reviews and similar activities
• To provide, as necessary, support in responding to client queries
• To maintain client files and records through standing data amendments including new client set-up and deletion
• Answering client calls and queries professionally
• As required, to liaise with the operations and administration units on behalf of the team
• To prepare, check and dispatch client valuation records, either screen based or in hard copy, as required to maintain accuracy and in accordance with regulatory requirements
• If requested, to assist in all projects expected on the team. To assist in ensuring the team meets all its obligations in respect of the client profile update process
• To print valuations and statements, request payments and record cash receipts/transfers
• To update weightings and meetings file for last review date and last meeting date
• Provide support to other teams as required

Knowledge and Experience

• A good knowledge and strong experience of the UK wealth management industry
• Ideally level 4 qualified or working towards. CISI or CFA study is encouraged
• Experience of supporting a number of advisors, rather than on a basis
• Understands Risk within context of the role and meets the regulatory obligations, as applicable
• Competent at maintaining client data and communicating with clients

Attributes and Qualities

• Good communication and written English skills
• Very good telephone manner, comfortable handling client queries
• Excellent team working skills. Supports and encourages others to generate a positive working culture, sharing information cross-functions
• High accuracy and attention to detail
• Well organised and efficient
• Takes a solution oriented approach and challenges the way we do things: "see it, say it, fix it"