Customer Service Assistant

The Range; Stevenage; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company in the UK is seeking a dedicated customer service representative to provide top-notch support to customers. Responsibilities include answering enquiries, assisting with returns, processing transactions, and ensuring positive experiences. Ideal candidates will possess strong problem-solving skills and the ability to work in a team-oriented environment. Join a company recognized for its growth and commitment to staff development.

Qualifications

• Ability to provide excellent customer service.
• Skills in problem-solving and following instructions.
• Willingness to work as part of a team.

Responsibilities

• Answer customer enquiries.
• Assist with returned goods.
• Process transactions.
• Ensure positive customer experiences.

Skills

Customer service

Problem-solving

Teamwork

Initiative

Job description

What are we looking for?

To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem‑solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Your day will be varied, and will include a combination of the following tasks :

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions.
• Making sure that the customer's experience is a positive one.

Why The Range?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.

Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.

People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.