Customer Service Assistant

The Midcounties Co-operative; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused retailer in Oxford is seeking a Customer Service Assistant. The role involves ensuring a fantastic customer experience, efficient checkout service, and maintaining store presentation. Ideal candidates will be enthusiastic, resilient, and able to communicate effectively with customers and team members. This position may require evening and weekend shifts.

Qualifications

• Ability to interact and communicate with customers and team members.
• Enthusiastic attitude to support colleagues during demanding times.
• Confident and friendly nature.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Replenish stock to maintain product availability.
• Keep the store welcoming and presentable.

Skills

Customer focused

Strong communication skills

Enthusiastic

Resilient

Job description

About the role :

Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Customer Service Assistant would include :

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

• Our ideal candidate will be;
• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click