Customer Care Advisor jobs in Indonesia

Oxford Royale is a global leader in elite summer schools, offering young people unparalleled educational and cultural experiences, opening doors to a world of opportunity beyond the classroom.

We are looking to recruit a confident, self-driven Admissions Sales Executive to support sales and customer service for our prestigious summer schools held at world-renowned universities and boarding schools. Each year, we welcome students from over 175 countries to our junior, teen, and adult summer programmes.

The Sales Executive will play a pivotal role in driving student recruitment and enrolment in Oxford Royale’s world-class summer programmes. This role requires a proactive and results-driven approach to sales, with a focus on building relationships with prospective students and parents from around the globe. The Sales Executive will be responsible for responding to leads, nurturing relationships, and closing sales to meet enrolment targets.

• Identify and engage prospective students and their families through inbound and outbound calls, emails, live chat, and social media
• Build and maintain strong relationships with prospective students and families, providing personalised advice on programme offerings and the enrolment process
• Act as the primary point of contact throughout the sales process, from initial inquiry to enrolment
• Meet or exceed individual sales targets and contribute to overall organisational sales goals
• Collaborate with Marketing and Admissions teams to ensure alignment between sales efforts and promotional activities
• Stay up to date with market trends in the international education sector and monitor competitor offerings
• Ensure a high level of customer service throughout the sales process, addressing concerns promptly and professionally
• Analyse sales data to identify trends, challenges, and opportunities for improvement

• Proven experience in a sales role with demonstrable success in meeting or exceeding sales targets
• Excellent communication skills, both verbal and written, with the ability to engage international stakeholders
• Strong organisational skills with the ability to manage multiple leads and sales pipelines simultaneously
• Familiarity with customer relationship management (CRM) software and sales automation tools
• Self-motivated and results-oriented with a proactive approach to sales
• Strong customer service orientation with the ability to build rapport and maintain long-term relationships
• Good understanding of the education sector, particularly international education and summer programmes
• Professional, confident, and enthusiastic approach to sales and customer service
• Degree-level education or equivalent professional experience (desirable)
• Experience working with international clients or in a multicultural environment (desirable)

• Hours: 40 hours a week, on a rota basis. Due to the nature of the role, there will be a need for evening and weekend work at peak times.
• Salary: £30,000 depending on experience
• Role: Permanent
• Location: Oxford-based with hybrid working options available
• Holiday Entitlement: 32 days of annual leave, inclusive of bank holidays
• Benefits include:
  • Participation in a discretionary annual bonus scheme
  • Employee Assistance Programme
  • Team-building and social events
  • Electric vehicle salary sacrifice scheme
  • Cycle to work salary sacrifice scheme

Our unique educational model is all about partnership. Every student has unique skills, strengths, and dreams – our role is to mentor and guide them, to introduce and explore new concepts, and to help them realise their true potential.

Oxford Royale was founded 20 years ago, with a vision to offer young people a broader and richer learning experience, and to drive their success in paths that they may not even have considered. Over the last 20 years, Oxford Royale has welcomed more than 30,000 students from over 175 nations and has become a three-time winner of the Queen’s Award for Enterprise, and a five-time winner of the BETA Award for best educational product.

Students can choose courses, all designed to help them gain confidence, experience, and a competitive edge. They can experience life in an Oxford or Cambridge University college or on campus at Ivy League institution. They visit some of the most heritage-rich locations in the United Kingdom and the United States of America, taste a degree in medicine, build robots, or explore philosophy, whilst always working with peers from around the globe.

We have built an outstanding, talented team of sales executives, admissions executives, teachers, counsellors, and operations managers, who all share our vision to inspire young people to reach their potential. Over many years, our approach has been proven to motivate young people to achieve more than they ever believed possible.

If you share our passion, apply to join the team!

Visit our website to find out more about Oxford Royale.

At Oxford Royale, we are committed to fostering an inclusive and supportive environment for all. We believe in building a community that reflects the diversity of the students we serve and are dedicated to equality, diversity and inclusion. Our goal is to cultivate a workplace where everyone feels valued and can contribute fully, regardless of background, age, gender identity, sexual orientation, ability, ethnicity, or perspective. By embracing different experiences and viewpoints, we can achieve more together and deliver the best possible experiences for our students and staff. We are proud to be an equal-opportunity employer and encourage applications from all backgrounds.

Oxford Royale is equally committed to safeguarding and promoting the welfare of young people and we expect all staff to share in this commitment. To uphold these standards, we conduct enhanced disclosure checks for all roles.