Aftersales Manager : Motorcycles

TipTopJob; Coalville; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent motorcycle manufacturer is looking for an experienced Aftersales Manager in Coalville, UK. The successful candidate will be responsible for managing aftersales operations, driving continuous improvement, and providing technical support to dealers and distributors. With over 10 years of automotive or motorcycle experience and a full UK bike license, you will help optimize customer satisfaction and aftersales profitability. Strong communication skills and a customer-centric approach are essential for success in this role.

Qualifications

• 10+ years of progressive motorcycle or automotive dealer/OEM experience.
• Experience with diagnostic tools and electrical architecture.
• Ability to provide technical explanations and training.

Responsibilities

• Drive a Continuous Improvement ethos in aftersales.
• Act as the Aftersales ambassador for the brand.
• Manage and develop the warranty process for the brand.
• Provide technical support to distribution channels.
• Influence the Aftersales Business across all distribution areas.

Skills

Technical experience with motorcycles

Customer-centric values

Strong communication skills

Organisational skills

Ability to manage multiple priorities

Education

University graduate

Full UK bike license

Tools

Microsoft Office

DMS and Warranty Systems

Job description

Aftermarket Sales Manager : Motorcycles

As an iconic Motorcycle brand famous for its history and continued presence in the UK markets, they are seeking an Aftersales Manager who will be part of the UK management team and be accountable for Aftersales deliverables in support of Sales, Customer Care, Warranty Resolution, Parts, GMA, Quality, and Continuous Product Improvement.

To support continuous motorbike ownership, retention and repurchase, the position engages with senior management at the UK company/manufacturing site along with distributors and dealers, closely collaborating with Sales, Marketing, Finance, Operations, Field Teams, Quality, R&D, Engineering, Manufacturing, and Design. The role supports and guides the aftersales operations of the distribution network outside of the current framework.

Responsibilities

• Drive a Continuous Improvement ethos through active reporting of warranty and customer concern data back to factory Quality and Product Improvement stakeholders.
• Act as the Aftersales ambassador for the client’s brand.
• Responsible for all aftersales areas of the business for the client’s brand in support of the distribution channels and dealer networks.
• Provide and deploy accessible technical support to the distribution channels and dealer networks.
• Be central to managing and developing the warranty process for the brand with all stakeholders.
• Work with key partners and internal departments to optimise parts supply through distribution channels to the end user.
• Apply relevant aftersales and technical support to accessories and gear businesses (e.g., accessories fitment and warranty claim procedure).
• Plan, schedule and manage the implementation of technical training for all partners.
• Support content development of technical training.
• Actively influence the Aftersales Business of the distribution channels in areas of Parts Purchases, Parts Inventory Control, Training, Warranty Expense/Claim Management and Goodwill Management, Consumer Affairs Case Management with Buyback Management, Customer Satisfaction with focus on Owner Retention, Aftersales Profitability and Processes along with general aftersales business operations.
• Effective management of all aftersales customer issues.
• Provide reports to senior management on key aftersales metrics.
• Effective management of the agreed brand aftersales budget and KPIs.
• Build, develop, and support the Aftersales team to achieve aftersales deliverables.

Competencies

• Technical, electrical, and diagnostic experience with motorcycles within a dealer or OEM environment.
• Demonstrated familiarity with diagnostic tools and varied types of electrical architecture.
• Ability to clearly communicate technical explanations, advice, and training.
• Strong customer‑centric values.
• Willingness to travel with occasional overnight stays.
• Strong verbal and written communication and presentation skills.
• Strong interpersonal skills.
• Strong business acumen.
• Strong organisational skills.
• Ability to effectively manage multiple priorities.
• Foreign language skills desirable.

Qualifications / Experience

• 10+ years progressive motorcycle or automotive dealer/OEM experience.
• University graduate.
• A full UK bike license.
• Comprehensive working knowledge of Microsoft Office products.
• Familiarity with DMS and Warranty Systems is advantageous.