Account Manager, Market Data

Symphony Communication Services; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading communication technology firm is seeking an Account Manager in Market Data to develop existing client relationships and drive revenue growth. The ideal candidate will have 5+ years of experience in account management or enterprise sales, specifically within large enterprises. Expertise in financial technology and the ability to effectively use CRM tools are essential, along with strong relationship management and negotiation skills. This position offers a competitive salary and a variety of benefits based on location.

Benefits

Competitive salary

Sales commission plan

Build Your Own Benefits (BYOB) perk

Qualifications

• 5 years of proven experience in a senior Account Management, Client Success, or Enterprise Sales role.
• Track record of exceeding revenue and retention quotas.
• Deep knowledge of the Fintech, Capital Markets, or Enterprise SaaS sector.

Responsibilities

• Ensure client retention and develop long-term relationships.
• Expand existing accounts and increase penetration.
• Up-sell premium services and manage client relationships.

Skills

Client relationship management

Sales strategy development

Financial technology knowledge

Negotiation skills

CRM software proficiency

Education

Bachelor’s degree in Business, Finance, or related field

Tools

Salesforce

Job description

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company powered by interconnected platforms: messaging, voice, directory, and analytics. Over 1,000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end‑to‑end encryption, and resilient architecture all created on a foundation of trust with our customers.

But that was only chapter one. We’re now building on our purpose‑built network expanding AI‑powered real‑time collaboration, redefining flexibility with fully cloud‑native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection, and intelligence.

The opportunity and our ambition are huge. But we need passionate dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes for an environment you won’t get elsewhere.

Job Summary

Symphony is seeking a talented Account Manager in Market Data to oversee and develop the existing client base by analyzing account potential, initiating and developing up‑selling, cross‑selling, and recommending new applications and strategies.

This role requires a self‑starter who excels at building deep client relationships, driving strategic platform adoption, and achieving significant revenue growth targets (renewals and expansion). The ideal candidate will combine strong financial technology knowledge with exceptional relationship management and sales skills.

Key Responsibilities

• Ensure client retention (develop loyalty and build long‑term relationships by facilitating any further needs Symphony can provide them)
• Expand existing accounts (increase penetration within an enterprise)
• Up‑sell premium services (increase package offering selected by enterprise) and manage client relationships effectively
• Contribute information to sales strategies by evaluating current product results, identifying needs to be filled, monitoring competitive products, analyzing, and relaying customer reactions
• Communicate new services information or changes relevant to the client
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the job
• Forecast account management targets and align account forecasting metrics with new sales to meet company budget
• Develop and continuously refine effective processes for the account management department

Qualifications

Required

• 5 years of proven experience in a senior Account Management, Client Success, or Enterprise Sales role specifically managing large or strategic accounts.
• Demonstrated experience as a high‑performing account manager with a track record of exceeding revenue and retention quotas.
• Deep knowledge of the Fintech, Capital Markets, or Enterprise SaaS sector is essential with an ability to speak fluently about financial technology and workflows.
• Strong business acumen with excellent presentation, negotiation, and contract management skills.
• Proficient in using CRM software (e.g., Salesforce) for forecasting, tracking client activity, and managing the renewal cycle.

Preferred

• Specific experience with communication platforms (secure messaging or collaborative workflow solutions) within the financial services industry.
• Bachelor’s degree in Business, Finance, or a related field.
• Experience selling into complex regulated institutional environments (e.g., Tier 1 Banks, Asset Managers).

Compensation

• Competitive salary
• Sales commission plan
• Benefits and perks vary based on location.

Benefits and Perks

• Region‑specific competitive benefits
• Build Your Own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.