Customer Care Advisor jobs in United Kingdom

We are seeking a highly motivated and experienced Sales Account Manager to lead business development activities and manage key client relationships within the UK residential property market, with a particular focus on Chinese-speaking clients. This role will be responsible for developing strategic partnerships with landlords, building a strong client portfolio, and driving sustainable revenue growth across our property services operations. The successful candidate will act as a trusted commercial liaison for clients and internal stakeholders, ensuring that tailored solutions are delivered in line with customer requirements and business objectives.

• Identify, target, and secure new business opportunities within the UK property market, with an emphasis on serving Chinese-speaking investors, tenants, and landlords.
• Develop and implement structured sales strategies, pipeline plans, and client acquisition initiatives to drive revenue growth and market penetration.
• Build and maintain long-term relationships with key landlords, property developers, and tenant clients, ensuring high standards of customer satisfaction and retention.
• Act as the primary account manager for major clients, providing professional advisory services, regular performance updates, and issue resolution support.
• Collaborate closely with internal departments including lettings, marketing, compliance, and operations teams to ensure seamless service delivery.
• Attend property viewings, negotiations, client meetings, and industry events to promote company services and maintain strong commercial visibility.
• Accurately maintain CRM records relating to client profiles, sales performance, and communication history.
• Prepare regular business development reports and sales forecasts for senior management.
• Support marketing campaigns and market-promotion initiatives targeted at the Chinese-speaking property sector.

• Excellent interpersonal and cross-cultural communication skills, with strong negotiation, persuasion, and problem-solving abilities.
• Ability to manage multiple client accounts independently within a target-driven sales environment and consistently achieve agreed sales objectives.
• Minimum 5 years’ experience within property services, real estate sales, or account management, with a proven track record of meeting or exceeding sales targets.
• Substantial experience working with Chinese-speaking clients, preferably within the UK property market.
• Strong understanding of the UK housing market, including landlord-tenant relationships and lettings procedures.
• Proficient in CRM systems and Microsoft Office applications.
• Bachelor’s degree or above in Business, Marketing, Real Estate, or a related discipline.
• Fluency in spoken and written Mandarin and professional working proficiency in English; Cantonese language skills are desirable but not essential.

• Experience: Required
• Languages: Chinese – Advanced. English – Advanced
• Employment: Part-time
• Schedule: Monday to Friday
• Salary: £56,000 – £60,000 yearly

UK-based property agency providing residential lettings, landlord services and client relocation support.