Customer Care Advisor jobs in United Kingdom

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

We are looking for a driven, curious and collaborative individual to take on the role as UK partnerships manager in our Content and Innovation team. You will join a team of experts who strive to deliver breakthrough work that sets the standard both within WPP Media and across the industry.

You will build trusted relationships within the agency planning, activation & client services teams, as well as be a POC for Airbnb clients. You will play a key role delivering content and media partnerships, with an initial focus on audio channels; radio and podcasts.

You are expected to translate client briefs into compelling and creative partnerships in the UK. This individual must manage relationships with external partners, building collaborative ways of working to deliver the best possible campaign outcomes for Airbnb.

We are looking for intelligent people who can passionately represent EssenceMediacom, ensure outstanding delivery to our clients, build our profile and create new opportunities.

This is a unique opportunity to join a dynamic agency which is already doing industry-leading work for exceptional clients.

• Proactively identify and assess new UK partnership opportunities for Airbnb.
• Meet regularly with established and emerging media partners to stay connected to marketplace trends and maintain strong vendor relationships.
• Manage campaign scope, contracting, budget, timelines, assets, approvals, learnings and PCA’s.
• Negotiate favourable terms with partners to maximise client outcomes and value.
• Collaborate closely with internal teams, including Planning, Activation, Strategy and Analytics to ensure key contacts are kept abreast of day to day projects.
• Build effective relationships with key clients to collaborate on campaign planning, partner selection and creative execution.
• Work with the EM production team to facilitate seamless project coordination among clients, partners, producers, and talent.
• Partner with analytics to develop comprehensive measurement strategies and monitor campaign performance.
• Maintain accurate and up-to-date reports and trackers.
• Manage campaign tracking tags.
• Coordinate with the finance team to ensure accurate cost accruals and timely invoice settlement
• Become a strong advocate for Content & Innovation internally at WPP Media and externally to the wider industry.

• Strong understanding of the UK partnership eco system, with specific experience in audio - radio and podcasts.
• Excellent communication skills to foster effective collaboration across all stakeholders
• Strong presentation skills to articulate opportunities to UK and US central clients
• Proven negotiation skills to secure optimal value and maximise client cost-effectiveness
• Exceptional multi-tasking and time management abilities to manage diverse responsibilities and ad-hoc requests
• Highly organised with meticulous attention to detail, ensuring data consistency across reports and trackers

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.