Coordinator à Grande-Bretagne

OA are recruiting for a Customer Service Coordinator to join our client’s dynamic and growing team within a leading distribution company in the fashion accessory and travel goods sector.

Location: Elstree, Borehamwood

Hours: Monday to Thursday 9:00 – 17:30, Friday 9:00 – 17:00. Office based.

Salary: £26,000 - £28,000 per annum

Benefits:

• 23 days holiday + bank holidays
• Company pension
• Employee discount
• Free on-site parking

Key Responsibilities:

• Manage customer emails, orders, and repair paperwork efficiently and accurately.
• Keep customer databases updated for accurate information flow.
• Handle customer queries regarding after-care, repairs, product details, and stockist information.
• Oversee repair-related issues from start to finish, including paperwork and coordination.
• Provide updates to customers on orders, repairs, stock, and pricing.
• Proactively contact customers with sales information to promote business growth.
• Support sales, design, and warehouse teams by sharing information and assisting with tasks.
• Perform administrative duties such as order processing, invoicing, stock updates, filing, and photocopying.

Skills and Experience:

• Positive attitude, conscientious, team player.
• Experience in a similar role preferred; retail experience beneficial but not essential.
• Organised, adaptable, and hands-on.
• Attention to detail and good administrative skills.
• Effective time management to handle requests promptly.
• Excellent written and verbal communication skills.
• Proficient in Word, Excel, Outlook; knowledge of Opera system is a plus but training provided.

If interested, please apply online with your CV.