Complaints jobs in United Kingdom

Hourly Pay Rate $43.46

Location: Northampton, Massachusetts

Design and assist with the design of electric distribution projects. The designs are based on customer requests, inquiries, complaints, etc. regarding the establishment and maintenance of electrical service. Designs also include overhead and underground electric facilities, distribution system maintenance, repair, and improvement, public works, and routine program work.

• Apply acquired knowledge of National Grid construction standards, Electrical Service Information and Requirements, and portions of the National Electric Code and National Electrical Safety Code to construction applications.
• Read and interpret one-line diagrams, site plans and load information.
• Perform analysis of electrical distribution design problems.
• Be proficient in the current expanded Work Management Systems required to produce and progress Design Packages.
• Effectively communicate with external customers, municipal and regulatory representatives, and contractors on a regular basis.
• Advise customers in the proper application of their electric service.
• Perform analysis of electrical distribution design problems.
• Interact with internal departments and company employees to ensure an efficient overall process.
• Promote a culture of teamwork, collaboration, and efficient resource utilization, both throughout the department and project teams.
• Travel within region.
• Participate in the training of employees.
• Will also be expected to respond to emergency call out and work extended and planned hours when major company emergencies occur.

• Knowledge of customer service techniques, strategies, and approaches.
• Knowledge of electric theory and utility construction practices.
• The successful candidate must have good oral and written communication and interpersonal skills.
• Ability to develop positive customer relations; anticipate, identify, respond to customer concerns and problems, in accordance with the job description and training.
• Ability to work successfully as part of a team with co‑workers.
• Understanding of local municipality regulations and permit requirements.
• Ability to learn/utilize the current Work management Systems.
• An Associate of Science or Bachelor’s degree in Engineering, Engineering Technology or Computer Science from an accredited engineering or technological school is required. Must have passed the Field Assessment Test.
• Ability to follow prescribed standards and procedures.
• Verbal and written communication skills.
• Ability to plan, schedule and coordinate multiple ongoing tasks.
• Must be able to adjust to changing priorities and respond to requests in a timely fashion.
• Must be comfortable using advanced technology for the purpose of gathering and transmitting field data.
• Must have and retain a valid motor vehicle operators license which does not restrict hours of operation.
• Must be able to perform activities where it is expected that 25 pounds could be lifted, pushed, pulled or carried many times throughout the day.
• Must be able to work within confined areas at times and in inclement weather and temperature extremes.

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.