Call Centre Agent

Adecco; Harlow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a motivated Call Centre Agent to provide exceptional customer service and assist with debt collections in Harlow. The role includes processing inbound and outbound calls, negotiating payment arrangements, and ensuring client compliance. Candidates should be dedicated to delivering top-notch service in a dynamic team environment, with various career development opportunities available. Competitive salary of £23 plus performance-related bonuses.

Benefits

Competitive salary

Comprehensive training programme

Career development opportunities

Collaborative work environment

Attractive employee benefits package

Qualifications

• Highly motivated individual with a passion for delivering exceptional customer service.
• Ability to negotiate payment arrangements while ensuring compliance.
• Experience in handling account queries and verbal complaints.

Responsibilities

• Process inbound calls and provide exceptional service.
• Collect overdue debts and negotiate payment arrangements.
• Identify instances of vulnerability and take action.
• Conduct outbound calls and update system with call notes.
• Assist with duties as directed by Team Leader or Manager.

Skills

Exceptional customer service

Negotiation skills

Ability to liaise with various departments

Job description

Job Title: Call Centre Agent

Location: Harlow

Salary: £23, plus performance-related bonus's

Hours: Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm

About Our Client

Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional growth, they are seeking a dedicated Call Centre Agent to join their dynamic team.

Benefits & Perks

• Competitive salary
• Comprehensive training programme
• Great opportunities for career development
• Collaborative and supportive work environment
• Attractive employee benefits package

Responsibilities

• Process inbound calls and provide exceptional service
• Collect overdue debts, negotiate payment arrangements, and ensure compliance with client criteria
• Identify any instances of vulnerability and take appropriate actions
• Liaise with other departments and field staff as necessary
• Conduct outbound calls
• Update system with accurate call notes and complete associated actionsHandle account queries and verbal complaints, escalating complex cases to senior staff
• Follow established collections processes and procedures
• Assist with any duties as directed by a Team Leader or Manager

How to Apply

If you are a highly motivated individual with a passion for delivering exceptional customer service and pursuing new challenges, please apply now!

Don't miss out on this exciting opportunity to join a dynamic team and grow your career with our client!

The Adecco Group UK & Ireland is an Equal Opportunities Employer.