Customer Experience Specialist — First-Contact Support

Winsearch; Wigan; On-site; GBP 26,000; Full time

Job summary

A reputable customer service firm in Wigan is seeking a Customer Service Advisor to provide exceptional support via telephone and email. This role involves handling customer queries and complaints, ensuring a professional experience at all times. The ideal candidate will have at least one year of telephony or customer service experience, with excellent communication skills and a calm attitude under pressure. This is a permanent position with a salary of £25,396.80.

Qualifications

• Minimum 1 year of telephony or customer service experience.
• Ability to work as part of a team and on own initiative.
• Attention to detail and accuracy.

Responsibilities

• Provide outstanding customer experience via telephone and email.
• Assist customers with queries and complaints.
• Meet Key Performance Indicators.

Skills

Outstanding telephone manner

Well-developed written communication skills

Excellent interpersonal skills

Ability to remain calm under pressure

Excellent administration skills

Tools

Word

Excel

Job description

A reputable customer service firm in Wigan is seeking a Customer Service Advisor to provide exceptional support via telephone and email. This role involves handling customer queries and complaints, ensuring a professional experience at all times. The ideal candidate will have at least one year of telephony or customer service experience, with excellent communication skills and a calm attitude under pressure. This is a permanent position with a salary of £25,396.80.