French Speaking Customer Service Advisor

Page Personnel; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a French Speaking Customer Service Advisor based in Poole. This role involves providing exceptional customer service to French-speaking clients in the Leisure, Travel & Tourism sector. Responsibilities include handling inquiries, managing bookings, and collaborating with team members to enhance service delivery. The ideal candidate will be fluent in French and English, possess strong organisational skills, and have prior experience in customer service. This position offers a competitive salary and potential for career advancement.

Benefits

Competitive salary

Career growth opportunities

Collaborative work environment

Supportive team culture

Qualifications

• Fluency in both French and English is crucial for effective communication.
• Previous customer service experience, especially in Leisure, Travel & Tourism, is preferred.
• Strong organisational skills and attention to detail are necessary.

Responsibilities

• Provide excellent customer service to French-speaking clients.
• Handle inquiries, complaints, and requests professionally.
• Maintain accurate records of customer interactions.
• Coordinate with the Logistics department to resolve service issues.
• Assist in the booking and scheduling for travel services.

Skills

Fluency in French

Fluency in English

Excellent communication skills

Strong organisational skills

Attention to detail

Teamwork

Problem-solving mindset

Tools

Standard office software

Customer service tools

Job description

• Business thriving on growth
• Opportunity to Grow

About Our Client

This is an opportunity to work with a well-established organisation in the Leisure, Travel & Tourism industry. The company operates as a medium-sized enterprise with a strong presence in its sector and is known for its commitment to delivering exceptional service and operational excellence.

Job Description

The key responsibilities for the French Speaking Customer Service Advisor role are:

• Provide excellent customer service to French-speaking clients via phone, email, and other communication channels.
• Handle customer inquiries, complaints, and requests in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with the Logistics department to resolve any service-related issues.
• Assist in the booking and scheduling process for travel and tourism services.
• Ensure compliance with company policies and procedures while interacting with clients.
• Provide translation support for French-speaking customers as needed.
• Collaborate with team members to improve customer service processes and outcomes.

A successful French Speaking Customer Service Advisor should have:

• Fluency in both French and English, with excellent communication skills in both languages.
• Previous experience in a customer service or support role, preferably within the Leisure, Travel & Tourism industry.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Proficiency with standard office software and customer service tools.
• A positive attitude and a problem-solving mindset.

What's on Offer

• Competitive salary
• Fixed-term contract with potential for career growth.
• Opportunity to work in the exciting Leisure, Travel & Tourism industry.
• Collaborative and professional work environment in Poole.
• Supportive team culture with a focus on employee success.

If you are a fluent French speaker with a passion for customer service, we encourage you to apply for this exciting role as a French Speaking Customer Service Advisor based in Poole. Take the next step in your career today!