Customer Service and Project Support / Admin - Repairs

Daniel Owen; Weybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Repairs Contractor in Weybridge is seeking a Customer Service Advisor/Scheduler. The successful candidate will provide exceptional service, diagnosing repairs and managing customer inquiries. Strong communication skills are essential, with opportunities for training and career progression. This full-time, office-based role offers a varied day-to-day experience within a supportive team environment. Come make a real difference to customer satisfaction at this reputable firm.

Qualifications

• Experience in managing customer inquiries and complaints.
• Proficient in administration and record keeping.
• Able to work independently and within a team.

Responsibilities

• Handle a range of customer service inquiries.
• Diagnose and request repairs efficiently.
• Compile monthly client reports and feedback.

Skills

Strong communication skills

Previous telephone experience

Strong word-processing skills

Excellent organisational skills

Ability to work under pressure

Job description

Customer Service and Project Support / Admin - Repairs

SR-KT - SRM_1764224484 Posted : 27 / 11 / 2025

Looking for Customer Service Advisor / Scheduler for a large Repairs Contractor based in Surrey

Exciting opportunity for training and progression

Must have some experience working with Contractors

Long-term contract

The hours of work will be Monday to Friday 8 : 00am - 5 : 00pm

Will consider no experience and training available

Summary of role :

Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including :

Diagnosing and requesting repairs

Record customer complaints and, whenever possible, resolving them at first point of contact

• This role typically requires strong communication skills and experience in customer service or call handling.
• Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimize travel and downtime.

To carry out customer satisfaction surveys and support in compiling monthly client reports

Qualifications & Experience :

• Strong communication skills
• Previous telephone experience
• Strong word-processing / administration skills, demonstrating attention to detail and accuracy at all times
• Excellent organisational / time management skills
• Ability to work under pressure to strict deadlines

Full time office based with scope for progression