Customer Service Advisor

Winsearch; Wigan; On-site; GBP 26,000; Full time

Job summary

A reputable customer service firm in Wigan is seeking a Customer Service Advisor to provide exceptional support via telephone and email. This role involves handling customer queries and complaints, ensuring a professional experience at all times. The ideal candidate will have at least one year of telephony or customer service experience, with excellent communication skills and a calm attitude under pressure. This is a permanent position with a salary of £25,396.80.

Qualifications

• Minimum 1 year of telephony or customer service experience.
• Ability to work as part of a team and on own initiative.
• Attention to detail and accuracy.

Responsibilities

• Provide outstanding customer experience via telephone and email.
• Assist customers with queries and complaints.
• Meet Key Performance Indicators.

Skills

Outstanding telephone manner

Well-developed written communication skills

Excellent interpersonal skills

Ability to remain calm under pressure

Excellent administration skills

Tools

Word

Excel

Job description

Customer Service Advisor

Monday – Friday - 8am – 5pm

£25,396.80

Wigan

Permanent

The Role

You will be providing an outstanding, professional and first‑class experience to all customers via telephone and email / live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.

• Ensure delivery of exceptional customer experience at all times and first‑time resolution whenever possible
• Be a source of support for all customers and strive to deliver solutions to customer issues
• Answer calls and emails promptly and in a professional and courteous manner at all times.
• Follow the department escalation process for the escalation of calls and emails.
• Work to Key Performance Indicators set to ensure personal, team and department targets are met
• Complete paperwork relating to all communications promptly and accurately

The Candidate

• Minimum 1 years’ experience in telephony or customer service experience
• Outstanding telephone manner.
• Well‑developed written communication skills
• Excellent interpersonal skills
• Ability to remain calm under pressure
• Ability to work as part of a team and on own initiative.
• Attention to detail and accuracy.
• Excellent administration skills
• Knowledge of Word and Excel, email and general computer systems