Front of House Supervisor: Lead Guest Experience & Team

Aimbridge Hospitality; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality firm in Harlow is seeking a Front of House Supervisor to oversee the front office team. This role involves managing guest services, handling complaints, and ensuring high standards of cleanliness. Applicants should possess strong leadership and organisational skills, along with a passion for customer service. The position offers employee benefits, including discounts and training opportunities. Join an inclusive team committed to excellence in hospitality.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

24/7 access to employee assistance programme

Uncapped incentives

Free staff meals

Free staff parking

Qualifications

• Strong leadership skills to manage and motivate the guest services team.
• Excellent customer service skills to handle complaints and ensure satisfaction.
• Organised with attention to detail for managing reservations and workspace.

Responsibilities

• Oversee the Front Office Team to ensure excellent guest service.
• Manage the front desk and handle guest complaints.
• Ensure guest rooms and common areas are clean and well-maintained.

Skills

Leadership skills

First class Customer service skills

Organisational skills

Health & Safety Focused

Crisis Management Experience

Food & Beverage Operations experience

Job description

A leading hospitality firm in Harlow is seeking a Front of House Supervisor to oversee the front office team. This role involves managing guest services, handling complaints, and ensuring high standards of cleanliness. Applicants should possess strong leadership and organisational skills, along with a passion for customer service. The position offers employee benefits, including discounts and training opportunities. Join an inclusive team committed to excellence in hospitality.