Reception Manager

Delta Hotels by Marriott Bexleyheath; Bexleyheath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Bexleyheath is seeking a Reception Manager to oversee the Front Office team, ensuring exceptional guest experiences and smooth daily operations. The ideal candidate should have experience in the hospitality industry, focusing on team development and customer satisfaction. The role offers a competitive salary and a multitude of perks, including free meals, uniform provision, and training opportunities for career advancement.

Benefits

Free meals on duty

Professional uniform provided

Marriott Discount Card

Pension scheme

Employee assistance programme

Career development opportunities

Access to training programs

Qualifications

• Experience in a similar role or as a Senior Supervisor.
• Comfortable coaching and developing team members.

Responsibilities

• Manage day-to-day front desk operations.
• Ensure guests are welcomed warmly and preferences are noted.
• Promote upselling to improve hotel financial performance.
• Supervise guest satisfaction and resolve complaints promptly.
• Maintain compliance with hotel policies and procedures.

Skills

Team leadership

Guest experience enhancement

Attention to detail

Problem-solving

Job description

We are currently recruiting for a Reception Manager to lead the team at the Delta Hotels by Marriott Bexleyheath.

The Role

As Reception Manager, you will find yourself right in the heart of things. You will lead the Front Office team which includes front desk and nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.

Responsibilities

• Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed.
• Ensure that the team recognizes repeat guests, ensuring their preference and requests are delivered prior to being requested.
• Deliver memorable guest experiences which support in driving Intent to recommend scores.
• Monitor and analyze guest satisfaction survey results to ensure these continually improve.
• Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival.
• Report any maintenance issues which have been raised by guests.
• Ensue all guest complaints are resolved in a timely manner and logged correctly.
• Anticipate guest needs to deliver an above and beyond experience.
• Prepare departmental rota’s, ordering and payroll inline with budget.
• Promote an upsell culture to support in delivering hotel financial performance.
• Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently.
• Assist other departments wherever necessary and maintain good working relationships within the whole hotel.
• Recruit, train and develop front desk team members and support in developing team.
• Comply with hotel security, fire regulations and all health and safety legislation.

Our Ideal Candidate

You will have experience in a similar role or be a successful Senior Supervisor looking to develop their career. Experience in a hotel environment, along with coaching and developing team members, delivering exceptional customer experiences, is preferred. You will have a warm people‑oriented demeanour, a gift for paying attention to the smallest details, and a positive outlook and outgoing personality.

What is in it for you

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free meals on duty: enjoy complimentary meals while at work.
• Uniform: professional uniform is supplied for all employees.
• Explore discounts: a Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension scheme: participation in The People’s Pension.
• Employee assistance programme: free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career development: opportunities for career growth and internal transfers within Marriott's global network.
• Training and development: access to training programs to enhance your skills and advance your career.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!