Complaints jobs in United Kingdom

Caerphilly

Commutable from Cardiff, Nantgarw, Caerphilly, Newport, Bedwas, Blackwood, Pontypridd

GBP55,000 - 60,000

Benefits:

• 27 Days + Bank Holidays
• Workplace pension scheme
• Life insurance cover
• Health scheme
• Specsavers vouchers
• Company sick pay
• Free tea and coffee
• Free parking
• Long service awards
• Target incentives bonus
• Christmas Thank You vouchers
• Flexible working
• Free uniform

Hunter Selection is working with a leading manufacturer based in Caerphilly, on the outskirts of Cardiff. This is a great opportunity to join an expanding business following recent growth and new product launches. They are looking to recruit a Quality Manager to strengthen their quality department. This role is ideal for an experienced quality engineer familiar with product changes and continuous improvement initiatives. It offers excellent benefits and job security, making it a valuable career move.

• Manage customer satisfaction by addressing internal and external concerns through site visits and customer liaison. Approve or contest claims and raise supporting documentation. Understand customer products.
• Handle customer complaints in line with 8D requirements.
• Apply structured problem-solving techniques such as A3, 5 Whys, and Ishikawa diagrams. Implement new process adherence and surveillance measures through quality engineering practices.
• Identify and support continuous improvement actions. Report on extrusion business system updates monthly and quarterly.
• Lead ISO 9001 internal and external audits.
• Maintain the Business Management System (BMS) at the required level and ensure compliance.
• Identify training needs, update training matrices, and carry out annual appraisals.
• Report monthly and quarterly quality metrics, with actions to address issues. Update claims database.
• Support Sales and Engineering NPI with technical support on products and specifications.
• Ensure departmental procedures are followed and safety is prioritized for all personnel.

• Proven experience as a Quality Manager in manufacturing.
• Strong record of implementing solutions to achieve continuous quality improvements.
• Experience with ISO 9001 standards is preferred.
• Experience handling customer complaints.

If interested, please send your resume or click apply. Hunter Selection Limited is a recruitment consultancy with offices across the UK, specializing in permanent and contract roles within Engineering, Manufacturing, IT, Science, Technology, and Sales sectors.

Note: Due to high application volume, only suitable candidates will be contacted. We adhere to the Equality Act 2010 and conduct as an Employment Agency or Employment Business as appropriate.