Complaints jobs in United Kingdom

Job Title: Asbestos and Health and Safety Manager

Pay Grade: G11

Directorate: Place Division Housing

Reports to: Compliance Manager

To be responsible for leading asbestos management and health and safety compliance to council homes and communal areas, helping to ensure quality and safe housing for our residents. To ensure the Council meets regulatory requirements in relation to works delivered by internal teams and external contractors.

This role provides expert advice, leadership, and operational oversight of asbestos management and wider health and safety compliance.

• 100% of required asbestos surveys, re‑inspections, and risk assessments completed on time (as per the Council’s Asbestos Management Plan and requirements of TSMs).
• Full compliance with CAR 2012, demonstrated through internal audits and zero enforcement notices from the HSE.
• Asbestos register accuracy maintained at 98–100%, with no missing or overdue records.
• Contractors consistently achieve performance KPIs (e.g., turnaround times, quality of surveys, compliance with method statements).
• Clear, timely communication provided to residents about asbestos works, with minimal complaints regarding safety communication.
• Positive resident satisfaction feedback on safety‑related communications or major works programmes.
• All enquiries, complaints and FOI requests responded to within required deadlines, with accurate and comprehensive data.
• Demonstrable efficiency improvements, such as reduced survey costs, improved scheduling, or streamlined workflows.

• Act as the competent person under the Control of Asbestos Regulations 2012 for asbestos management in the council’s housing stock.
• Provide a technical support and advice service to internal LBH staff on all asbestos related matters.
• Develop, maintain, and implement the Council’s Asbestos Management Plan (AMP) and Asbestos Policy in line with CAR 2012 and HSE guidance (HSG264, HSG248, etc.).
• Lead on asbestos elements of compliance action plans and change programmes.
• Ensure the Council meets all regulatory requirements in relation to asbestos management.
• Provide updates on compliance and performance to inform KPI and other reporting.
• Ensure timely reporting of compliance performance, risks, and incidents to senior leadership.
• Ensure robust processes are in place for the recording of compliance information across all areas of functional responsibility.
• Ensure that the Asbestos Register is maintained, managed and updated following surveys and remedial work including risk assessments.
• Ensure that the programme of asbestos management surveys and re‑inspections is delivered to maintain compliance.
• Develop and deliver cyclical and planned programmes for asbestos surveys and remedial work to homes and communal areas which ensure delivery of value for money, quality, safety and resident‑focused services.
• Scope asbestos surveys and asbestos remedial work, approve quotations and raise work orders.
• Ensure any remedial actions arising from surveys are carried out in accordance with the asbestos management plan, including ensuring that any ACMs that are high risk are removed or encapsulated to reduce their risk.
• Review risk assessments and plans of work.
• Review post‑completion documentation.
• Effectively monitor the delivery of external contractors (asbestos surveying and analytical consultancies and asbestos removal contractors) work to required standards and costs.
• Review of statutory licences, contractor accreditations and insurances.
• Undertake quality checks on asbestos surveys and asbestos remediation work, including desktop reviews of documentation and site checks/audits.
• Actively engage with teams and contractors across the directorate to champion and improve approaches to asbestos management.
• Ensure contractors deliver safe systems of work, adhere to method statements and comply with relevant regulations.
• Liaise with residents regarding asbestos surveys, risk and asbestos works.
• Liaise with third parties (e.g., in relation to TSM data) regarding asbestos surveys, risk and asbestos works.
• Lead on internal and external audits.
• Lead on complaints and FOI requests relating to asbestos.
• Ensure that emergency procedures are implemented and remain appropriate.
• Lead on incident investigations involving asbestos, ensuring root cause analysis, corrective actions and reporting to senior management and regulatory bodies where required.
• Maintain comprehensive knowledge and understanding of asbestos legislation, policy and best practice; develop new ways of doing things to improve compliance and efficiency.
• Conduct regular audits, inspections and compliance monitoring across council‑owned housing stock and operational premises.
• Lead or support major incident and accident investigations, providing professional advice and recommendations.
• Prepare reports for senior leadership, committees and external regulators as needed.
• Demonstrate a commitment to the Council’s Equal Opportunities Policy and implement the policy in relation to the job responsibilities.
• Promote a positive health and safety culture.
• Ensure compliance with the council’s information security policies.
• Motivate, train, develop and performance‑manage staff to effectively meet objectives.

• Demonstrate a commitment to the Council’s Equal Opportunities Policy and implement the policy in relation to the job responsibilities.
• Experience of managing asbestos in social housing.
• Strong knowledge of relevant legislation including Control of Asbestos Regulations 2012, HSAWA 1974, CDM Regulations 2015 and sector guidance.
• Proven track record of managing health and safety functions within a large or complex organisation.
• Experience managing contractors and delivering compliance programmes.
• Highly organised with strong attention to detail.
• Strong analytical and communication skills.
• Experience with compliance management systems.
• Strong commitment to resident engagement and satisfaction.
• Strong commitment to probity, honesty and openness, treating people consistently, fairly and with respect.
• Inclusive and supportive team player.
• Personal authority and stature to lead by example, achieve successful outcomes and act firmly and decisively.
• Calm and professional under pressure.
• Able to lead, motivate and challenge effectively.
• BOHS P405 (Management of Asbestos in Buildings) or equivalent essential.
• NEBOSH General Certificate or equivalent health and safety qualification (NEBOSH Diploma or equivalent desirable).
• Membership of a relevant professional body (e.g., IOSH, IEMA, BOHS) desirable.