Resident Liaison Officer

Cardo (Wales & West); Hemel Hempstead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK-based building maintenance provider seeks a Resident Liaison Officer in Hemel Hempstead to serve as the main point of contact between residents and contractors during projects. This role involves resident communication, project coordination, and community engagement. The ideal candidate should have experience in customer service and strong interpersonal skills. The company offers excellent development opportunities, a competitive salary, and benefits such as 25 days holiday and wellbeing resources.

Benefits

25 days holiday plus bank holidays

Salary sacrifice schemes

Wellbeing resources

Retail and lifestyle discount platform

Enhanced family leave provisions

Qualifications

• Experience working in customer service, housing, or community engagement.
• Strong interpersonal and communication skills.
• Ability to manage conflict and handle difficult conversations with diplomacy.

Responsibilities

• Act as the main point of contact between residents, contractors, and housing organisation.
• Provide clear and timely information about works and their impact.
• Coordinate with contractors to minimise inconvenience to residents.

Skills

Customer service experience

Interpersonal skills

Conflict management

Organisational skills

Proficiency with Microsoft Office

Driving license

Job description

Who Are We

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end‑to‑end service that ensures homes and public spaces are safe, sustainable, and well‑maintained.

We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward‑thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently looking for 2 Resident Liaison Officers to join our team in Hemel Hempstead.

Role Overview

You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well‑informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.

Responsibilities

Resident Communication & Support

• Serve as the first point of contact for residents regarding planned works, maintenance, and housing‑related issues.
• Provide clear and timely information about the scope, timelines, and impact of works.
• Arrange and attend resident meetings, drop‑in sessions, and home visits.
• Offer support to vulnerable residents to help them cope with disruption.
• Respond to queries, complaints, and feedback, escalating issues where necessary.

Project Coordination

• Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
• Maintain up‑to‑date resident contact details and communication logs.
• Assist with scheduling appointments and access arrangements for works.
• Monitor works on‑site to ensure contractors meet agreed standards and respect residents’ homes.

Community Engagement

• Promote resident involvement in decision‑making and community improvement projects.
• Support resident consultation processes and surveys.
• Encourage positive relationships between residents, contractors, and the landlord.

Administration & Reporting

• Keep accurate records of all communications, meetings, and agreed actions.
• Prepare reports on resident engagement, complaints, and satisfaction levels.
• Track and monitor progress of works and resident concerns, feeding into project reviews.

You Will Need

• Experience working in customer service, housing, or community engagement.
• Strong interpersonal and communication skills.
• Ability to manage conflict and handle difficult conversations with diplomacy.
• Organisational and time‑management skills.
• Proficiency with Microsoft Office and database systems.
• Driving licence.

We Will Provide

• Excellent development and progression opportunities.
• 25 days holiday, plus bank holidays.
• Range of salary sacrifice schemes (holiday purchase, EV schemes, AVC pension contributions).
• Wellbeing resources and counselling services.
• Retail & lifestyle discount platform.
• Enhanced family leave provisions.
• Recognition initiatives and awards.

Please note all our roles are subject to background, identity & security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our Commitment to Equity, Diversity, and Inclusion

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.

Company: Cardo Group

Job Type: Permanent

Job Location: Hemel Hempstead

Position: Resident Liaison Officer