Practice Manager

Collingwood Health Group; North Shields; On-site; GBP 45,000 - 60,000; Full time

Job summary

A respected medical practice in North Shields is seeking a highly motivated manager to lead operations, HR, and finance. The successful candidate will have experience in managing teams and a solid understanding of business management. Responsibilities include developing policies, overseeing compliance with CQC standards, and fostering a supportive team environment. This role offers an opportunity to contribute to high-quality patient care and practice efficiency.

Qualifications

• Strong strategic planning abilities are required.
• Previous management experience in a similar role is essential.
• Experience with regulatory bodies and inspections is needed.

Responsibilities

• Develop and implement HR and training policies.
• Manage the recruitment and induction of new staff.
• Ensure compliance with CQC requirements.

Skills

Leadership skills

Effective communication

Financial management

HR knowledge

Problem solving

Project management

Education

Relevant management or HR qualification

Evidence of a sound education to A level standard

Job description

Due to retirement, an excitingopportunity has arisen for an accomplished and highly motivated manager, with strategicvision, to join this established and respected medical practice. Candidates must be conscientious,provide solid leadership and have a sound knowledge of business management, finance,strategic planning and HR.

Previous management experience,leadership skills, competency in office IT and effective communication skillsat all levels are essential.

Main duties of the job

• Commitment to supporting the delivery of excellent patient carewith vision, willingness and drive
• Demonstrate excellent organisational and effective communicationskills
• Ability to manage change through motivation and leadership
• Robust finance and business skills to maintain and improve theprofitability of the business
• Strategic thinker and planner
• Ability to deliver against key targets
• Knowledge and skills of HR/Employment Law and the ability to actsensitively and effectively
• Ensure compliance with CQC requirements and assessments
• Develop and co-ordinate systems to improve the efficiency andeffectiveness of the practice
• Capable of handling and diffusing and/or responding to complaints
• Ability to self-motivate, prioritise organise and/or delegateworkload
• Good IT knowledge and experience
• Ensure practice policy and standards compliance

About us

Collingwood Health Group is a progressive, patient-focusedGP practice dedicated to delivering high-quality primary care services. Wefoster a collaborative and supportive team environment and are committed to theongoing professional development of all staff.

Serving a patient population of approximately 24,500 acrossfour sites, we are a well-established, forward-thinking practice providing careto diverse communities. Our scale and multi-site presence enable us to offer adynamic and resilient approach to service delivery.

Our organisation is led by a team of 10dedicated GP Partners and supported by a wide-ranging multidisciplinary teamthat includes Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, aCommunity Practitioner, Physician Associate, Nursing Associates, HealthcareAssistants, and a Phlebotomist. We are also fortunate to have an integratedpharmacy team comprising Clinical Pharmacists and Pharmacy Technicians, whocontribute significantly to the safe and effective management of prescribingand medication use

Job responsibilities

Thefollowing are the core responsibilities of this post. Theremay be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels.

HumanResource Management:

Develop,implement and consistently use HR and training policies

Ensurethe effective recruitment, selection and induction of new staff.

Ensurerecruitment procedures provide for appropriate checks on the suitability ofstaff offered employment and that staff personnel files contain records ofreferences, qualifications, current professional registration and currentmedical indemnity certificates.

Ensureclear and up to date contracts of employment, employment policies andprocedures.

Overseethe running of the staff appraisal scheme.

Ensurethe personal development and training of all staff.

Ensurethat all statutory requirements are fulfilled and adopt changes as and whenthey occur.

Ensureconfidentiality is always maintained and encourage professionalism in allstaff.

Policy,Planning and Strategy

Reviewthe organisation and developments within and outside the practice which willimpact directly or indirectly. Thisincludes involvement in local and national agencies which formulate andinfluence primary health care strategy.

Maintainresponsibility for developing and implementing a practice business plan.

Exploreinnovative ideas for provision of services to suit the needs of the practice'spopulation and the professionals working within the practice teams.

Exploreopportunities to optimise use of practice facilities, agree contracts andensure appropriate legal requirements.

Workclosely with the other practices within North Shields PCN.

Liaisewith other local practices through the practice manager's forum if availableand other relevant forums.

Wehave an internal finance team that is operationally responsible for financereports, budgeting, claims and payroll. As practice manager duties focus moreon strategic finance and governance but may include working closely with thefinance team to:

Ensureefficient working methods and best use of resources.

Retaincontrol of expenditure whilst ensuring necessary investment in resources.

Ensureall income-generating opportunities are explored and maximised and maximumpayments received for all initiatives.

Ensurepolicies and procedures to protect the practice against fraud and financialmismanagement.

Ensureappropriate control of the petty cash account

InformationManagement and Technology

Overseeand ensure the effective management of information within the practice and withoutside agencies.

Mangethe practice's IT strategy

Ensurethe functioning and best use of the practice's clinical computer system andimplement new software systems to aid the efficiency of the practice.

Ensurethat appropriate computer searches, audits and reports are carried out.

Ensurethe training of all personnel and users of the practice IT Systems

Ensuremaintenance of hardware and replacements as required.

Leadon IT crisis prevention and develop systems to protect security of data.

Ensurepolicies against the misuse of the internet and emails.

Preparebusiness case for future changes or developments and explore all relevantavenues of funding.

Overseeongoing development of practice's website

Ensureconfidentiality of data and conformity to all relevant legislation.

OperationalSystems

Ensurethe effective and efficient working systems and operational systems within thepractice.

Reviewand ensure that all operational systems, including the telephone system,appointments system, messages, visits, results, prescribing systems, access,incoming mail, scanning, etc function at an optimum level at all times.

Ensurethe summarising of clinical information on to the patient medical records andsummarising of notes is kept up to the necessary levels.

Ensurethe correct registration and deduction of patient records in line withrecommended procedures.

Liaisewith the GPs and practice nurses regarding systems for the management ofinformation systems to and from patients.

Ensuresystems under the Quality and Outcome Framework (organisational and clinical)

Evaluateand implement enhanced services.

Premises,Equipment and Stock

Overseeprocesses for the maintenance, repair and cleaning of all practice premises andarrange estimates as necessary.

Reviewbest use of premises

Ensureappropriate insurance of premises, equipment and stock.

Ensuresecurity measures of premises and personnel, including intruder alarms, firealarms and panic buttons.

Ensureadherence to health and safety and fire procedures throughout the practice andrelevant training and updates are undertaken as required by all practice staff.

Ensurerisk assessments are regularly carried out and documented.

Ensurethat the purchase and control of supplies, drugs and equipment meets thecurrent and future needs of the practice.

Managethe use by third parties of the premises and arrange for payment of a servicechare where appropriate.

QualityImprovement

Advisethe partners on action needed to maintain compliance with the CQC requirementsto maintain highest standards and achievement.

Managethe process by which the practice maintains registration under the CQC andsupport the partners through any inspection visits.

Maintainpractice policies and risk assessments to achieve CQC standards

Monitorand develop the operation of the organisation as needed to ensure that theessential standards continue to be met by the practice.

Implementand follow up any action or improvements required by the CQC in order tomaintain registration.

PatientServices and Practice Organisation

Developservices which best serve the needs of the practice's patient population.

Develop,maintain and market new and existing patient's services.

Managepatient complaints as they arise and maintain a proactive culture aroundlearning from them.

Maintainand promote a focus on patient centred care.

Obtaininformation from relevant patient forums and the patient participation group.

Embracelinks with other healthcare providers and social services.

Ensurehealth promotion campaigns targeted to relevant groups.

Initiateand participate in new policies and procedures to aim and improve practiceorganisation and provision of services to patients and ICB as required.

Showrespect and courtesy to patients and colleagues, maintain confidentiality ofpatient and other practice information at all times. Working occasional extrahours may be required.

WorkingRelationships

Membersof the practice/community nursing team

Othermembers of the in house and aligned Primary Health Care Team eg Pharmacists,ANPs, Physician Associates, Mental health workers, Paramedics etc.

Membersof the practice reception and administrative team.

Outside agencies eg secondary care trusts,community services.

Person Specification

Qualifications

• Evidence of a sound education to A level standard or equivalent
• Evidence of a commitment to continuing professional development
• Relevant management or HR qualification

Experience

• Experience and success of communicating with and managing people
• Experience of working in teams; able to promote teamwork and employee satisfaction
• Experience as a manager, with knowledge of employment law and HR
• Management experience in the NHS or in practice management
• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Skills

• A solutions focused approach to problem solving
• Intelligent with a fast learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Approachable with the ability to listen and empathise
• Delegation and empowerment of staff
• Good time management
• Customer service and complaints resolution
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational
• Project management
• Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.