Complaints jobs in United Kingdom
Housing Complaints Lead | Customer Experience Champion
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Housing Complaints Lead | Customer Experience Champion
Job summary
A large housing group in North West London is seeking a Complaints Lead/Manager to oversee the management of complaints and ensure compliance with housing regulations. The ideal candidate will have strong people management skills, a customer-focused attitude, and demonstrate experience in social housing. The position is hybrid and offers a long-term contract with the potential to become permanent. Strong leadership abilities and excellent communication are essential for success in this role.
Qualifications
- Experience in management of complaints and housing ombudsman code in local authority or housing sector.
- Knowledge of Health & Safety legislation relevant to the role.
- Experience within social housing regulation and complaint handling code.
Responsibilities
- Monitor KPIs and improve relationships between teams and clients.
- Provide strategic oversight of the customer experience.
- Lead the team through coaching, mentoring, and team meetings.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.