Complaint And Resolutions Handler

Venatu Consulting Ltd; Greater Lincolnshire; On-site; GBP 27,000; Full time

Job summary

A growing customer service firm in Barton-upon-Humber is looking for a Resolutions Advisor to manage and resolve customer complaints. This full-time office role requires excellent communication skills and previous experience in complaints resolution. The ideal candidate will ensure fair treatment of customers while handling multiple cases. The position offers a salary of £26,156 per annum, a quarterly bonus, and comprehensive benefits including onsite health facilities and training opportunities.

Benefits

Access to health & discount platform after 1 year of service

Individual training

EE discount

Staff discount after 1 year of service

Eye care vouchers

Free onsite gym

Free onsite parking

Complimentary refreshments

Two subsidised canteens

Customer Service Employee of the Month awards

Responsibilities

• Own and proactively resolve customer and third-party complaints and compensation claims.
• Look after 35 to 45 customers at one time.
• Follow company policies.
• Ensure fair treatment of customers at all times.
• Complete thorough and objective investigations.
• Assist stores with related queries or concerns.

Skills

Excellent communication skills

Previous complaints and resolution experience

Knowledge of ADR and Section 75

Ability to take ownership of customer queries and maintain confidentiality

Excellent IT literacy

Flexibility with working hours and overtime

Job description

Resolutions Advisor

Barton-upon-Humber

£26,156 per annum + £750 quarterly bonus (dependent on targets)

Monday to Friday 8:55am to 5:30pm (40 hours per week)

Permanent

This is a full‑time office based position, applicants must live within a reasonable commute to Barton-upon-Humber.

Our client is looking for Complaint Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will investigate, resolve and respond to all issues raised by customers and third parties.

Benefits

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

Responsibilities

• Own and proactively resolve customer and third‑party complaints and compensation claims
• Look after 35 to 45 customers at one time
• Follow company policies
• Ensure fair treatment of customers at all times
• Complete thorough and objective investigations
• Assist stores with related queries or concerns

Qualifications

• Excellent communication skills
• Previous complaints and resolution experience
• Knowledge of ADR and Section 75
• Ability to take ownership of customer queries and maintain confidentiality
• Excellent IT literacy
• Flexibility with working hours and overtime, including weekends and evenings when required

If this sounds like your next role, we want to hear from you!

If calling the office, please ask for Jessica Patterson.

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