Duty Manager - South Kensington, SW7

Encore; Greater London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A prestigious residential development in London is seeking an experienced Duty Manager to oversee front-of-house operations. You will lead a team to deliver exceptional service while maintaining high standards of cleanliness and safety. Candidates should have experience in managing teams in high-end settings and possess strong leadership and communication skills. The role includes various perks like annual leave, health support, and a pension plan, offering a chance to thrive in a professional environment.

Benefits

24 days annual leave (inclusive of bank holidays)

Cycle to Work Scheme

MediCash & SmartHealth support

Eye Care Vouchers

Perkbox rewards & discount

Company social events

Pension plan

Qualifications

• Experience in managing a concierge or front-of-house team within a high-end residential or hospitality setting.
• Strong leadership skills — able to motivate, coach, and support others.
• Excellent communication and interpersonal skills.
• Sound understanding of Health & Safety practices (IOSH or NEBOSH qualification desirable).
• Proficiency with Microsoft Office and general computer systems.
• A proactive, organised, and solution-focused approach.
• A genuine passion for service excellence and creating a welcoming environment.

Responsibilities

• Support and oversee the front-of-house team, ensuring a warm, professional, and efficient service.
• Conduct daily inspections of communal areas to ensure cleanliness and safety.
• Act as the first point of contact for residents’ enquiries and complaints.
• Manage parcel deliveries, access permissions, and parking.
• Oversee contractors and maintenance staff to ensure safe and high-quality work.
• Take responsibility for site safety, including fire alarm testing and hazard reporting.
• Mentor and support the concierge, cleaning, and maintenance teams.
• Take ownership of day-to-day operations in the Front Desk Manager's absence.

Skills

Leadership skills

Communication skills

Health & Safety understanding

Proficiency with Microsoft Office

Problem-solving

Job description

Join Our Team as a Duty Manager in Kensington!

Are you passionate about delivering exceptional service and ensuring everything runs smoothly behind the scenes? We’re looking for an experienced Duty Manager to join our team at a prestigious residential development in London (SW7).

If you take pride in high standards, thrive on responsibility, and enjoy supporting a team to deliver excellence, this could be the perfect next step for you.

Location:South Kensington, SW7
Salary:£36, 971
Hours:4 on 4 off, 7am-7pm

What You’ll Be Doing:

• Lead by Example: Support and oversee the front-of-house team, ensuring a warm, professional, and efficient service for all residents and visitors.

• Maintain Standards: Conduct daily inspections of internal and external communal areas to ensure the development remains spotless, safe, and well-maintained.

• Resident Support: Act as the first point of contact for residents’ enquiries, maintenance issues, or complaints — handling each with professionalism and care.

• Operational Oversight: Manage parcel deliveries, access permissions, and parking, ensuring all systems and procedures run smoothly.

• Contractor Management: Oversee contractors and maintenance staff, ensuring all works are completed safely and to a high standard.

• Health & Safety: Take overall responsibility for site safety — from fire alarm testing to reporting hazards and ensuring compliance.

• Team Leadership: Mentor and support the concierge, cleaning, and maintenance teams, maintaining morale and ensuring consistent performance across shifts.

• Problem Solving: When the Front Desk Manager is away, take full ownership of day-to-day operations — managing move-ins/outs, investigating complaints, and providing a detailed handover on their return.

What You’ll Bring:

• Experience in managing a concierge or front-of-house team within a high-end residential or hospitality setting.

• Strong leadership skills — able to motivate, coach, and support others.

• Excellent communication and interpersonal skills.

• Sound understanding of Health & Safety practices (IOSH or NEBOSH qualification desirable).

• Proficiency with Microsoft Office and general computer systems.

• A proactive, organised, and solution-focused approach.

• A genuine passion for service excellence and creating a welcoming environment.

Perks of Joining Us:

• 24 days annual leave (inclusive of bank holidays)

• Cycle to Work Scheme

• MediCash & SmartHealth – digital healthcare support for you and your family

• Eye Care Vouchers

• Perkbox rewards & discount

• Company social events

• Pension plan