Stripe Servicing & Complaints Lead

Lloyds Banking Group; Basildon; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading financial institution in Basildon is seeking a Stripe Servicing Lead and Complaints Analyst to manage all Stripe-related interactions and complaints. This role requires strong customer service skills and the ability to ensure compliance with relevant regulations. Your responsibilities will include handling complaints, driving improvements based on customer feedback, and engaging with stakeholders. The ideal candidate will have experience in financial services and a strong analytical mindset. This position offers a competitive remuneration package with a range of benefits.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

24 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Strong customer service and relationship management skills.
• Analytical ability to identify pain points and recommend improvements.
• Excellent written and verbal communication skills for proactive engagement.

Responsibilities

• Act as the primary point of contact for all servicing requirements.
• Ensure compliance with all legislative and regulatory requirements.
• Take ownership of complaints and deliver fair resolutions.

Skills

Customer service skills

Analytical ability

Written communication skills

Problem-solving capabilities

Education

Experience in merchant services or financial services

Background in complaint handling

Job description

A leading financial institution in Basildon is seeking a Stripe Servicing Lead and Complaints Analyst to manage all Stripe-related interactions and complaints. This role requires strong customer service skills and the ability to ensure compliance with relevant regulations. Your responsibilities will include handling complaints, driving improvements based on customer feedback, and engaging with stakeholders. The ideal candidate will have experience in financial services and a strong analytical mindset. This position offers a competitive remuneration package with a range of benefits.