Client Success Manager ofertas em Grã-Bretanha

Are you interested in a role with flexible working hours, the chance to meet people from diverse communities, and the opportunity to have a positive impact on your local community? The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering economic, social and demographic topics, including measuring changes in the value of the UK economy, population size and characteristics, price inflation, employment, earnings, crime and migration. This is an exciting opportunity to join a modern, innovative and inclusive team that sits at the heart of public service delivery.

This is a great opportunity to join our team as a Field Interviewer working for the Office for National Statistics via AMS. As a Field Interviewer carrying out official surveys you will help inform Government about the state of the nation.

The role will start with 5 weeks of comprehensive training to ensure your success in the role. The Field Interviewer role will be a mix of visiting sampled addresses to encourage them to complete surveys as well as interviewing respondents in their homes. This role is not office based. You are required to work within a 40-mile radius (approx.) of an allocated location. Your work will be allocated to ensure that you can travel and complete your work within your contracted hours in this area. Therefore, you need to consider how you will be able to achieve this based on your home location in comparison to your chosen location preference.

This role comes with flexible working hours that we hope will meet your needs as well as ours. This will be broadly equivalent to 22 hours work per week. To ensure that we reach respondents, interviews will need to be conducted between the hours of 09:00 – 20:00 and there is a potential for admin and travel time outside of these hours. Interviewers will need to work across mornings, afternoons, and evenings and are contracted to work Monday to Saturday.

We are looking for individuals who have a friendly, outgoing personality and the confidence to approach and converse with a wide selection of people. You will need to have excellent communication skills to be the face of ONS and, where needed, to persuade any reluctant member of the public to take part in our surveys and to be interviewed. You will also be responsible for planning, organising and managing your own workloads; we will provide full training and support to help you with this.

Responsibilities

• Carry out official surveys as a Field Interviewer and inform Government about the state of the nation.
• Plan, organise and manage your own workload with provided training and support.
• Travel within the allocated 40-mile radius to sampled addresses and interview respondents in their homes.

Requirements of the role

• Be able to transport and carry equipment such as a laptop and survey materials, occasionally walk between addresses and navigate stairs in the field.
• Live within a 10 mile radius of the location and have the ability to travel to addresses within a 40 mile radius from the advertised location.
• Interviews will be conducted between 09:00 – 20:00, with hours split across mornings, afternoons, and evenings; flexibility to work on Saturdays if required.
• Experience using a laptop and a smartphone.
• Self-disciplined, self-motivated and able to work without supervision.
• Excellent verbal communication skills and enjoyment of meeting and talking to people.

Copy & paste this URL to watch a short video about becoming a Field Interviewer for ONS: https://careers.ons.gov.uk/find-your-role/survey-and-field-operations/

• Candidates will be subject to UK immigration requirements as well as Civil Service eligibility rules
• Full valid UK Driving License (inclusive of the rights of EU Nationals) & full use of a car for work purposes including business use
• Proof of Identity
• Have a broadband internet connection at your home address prior to taking up an offer of employment

• Communication and Influencing
• Problem Solving and Prioritisation
• Resilience
• There will be a question regarding your ability to use technology.

Assessment at application stage will be based on your work history, skills and experience and personal statement. Your application should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role. If your application is successful, you will be invited to attend a video interview lasting between 30 and 45 minutes. At interview, you will be assessed on your suitability for the role by providing evidence in the interview to support what you have included in your application. You should make time to familiarise yourself with the required competencies before interview, and have any questions that you may wish to ask prepared.

Successful candidates must undergo Baseline Personnel Security Standard (BPSS) checks and a criminal record check.