Assistant Manager jobs in United Kingdom

Urban Planters has been bringing homes and workplaces to life with plants since 1965. We deliver our products and services using a national network of branches across the UK, offering personalised service with the resources of a national organisation. We are ISO 9001, 14001 and 45001 certified and operate as a carbon negative business focused on landscaping, installing indoor planting schemes and maintaining client grounds.

Position: Exterior Maintenance Supervisor

Location: Chester, Selby & Livingston

Contract: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

Salary: Competitive Salary Offered

Reporting To: Operations Manager

Are you looking for your next promotional opportunity? We are seeking an Exterior Maintenance Supervisor to join our team and manage the Chester, Selby & Livingston exterior branches. If you are passionate about developing staff and delivering excellent customer service, this could be the perfect opportunity for you.

This field-based team leadership role focuses on supporting the local Technicians in their day-to-day role and assisting the line manager in delivering service excellence to our customers. You will be responsible for delivering specific KPIs set by the business, with the Area Operations Manager remaining accountable. Key responsibilities include:

• Acting as the direct supervisor and line manager for maintenance technicians in the branches
• Providing frontline support in customer engagement to help drive the business forward
• Assisting the Area Operations Manager in optimising the productivity of the Technician team
• Ensuring that quality control measures are followed and regularly checked, and carrying out quality audits on customer sites
• Supporting the TPA (Technical Performance Assessment) process and assisting the Area Operations Manager in creating development plans for Technicians
• Overseeing the procurement process and ensuring Technicians have the necessary preparations and equipment
• Offering daily technical support and assisting with training Technicians on the frontline
• Spending at least four days a week in the field
• Leading the team in developing and implementing 'Best Practices' for service delivery
• Supporting branch administrators to plan and organise routes for the branch technicians
• Handling customer complaints and queries where necessary with support of branch operations managers and local business development managers/national account managers
• Support with surveys when required to establish accurate requirements
• On occasions you may need to cover maintenance contractual work when required

• Full UK driving licence held for more than two years, with no more than six penalty points
• Demonstrated leadership skills in a working environment
• Ability to work in a fast-paced environment with adaptability to changes
• Must have worked in a Technician role for a minimum of 1 year
• Self-motivated and an excellent problem solver
• Demonstrate excellent customer service and communication skills
• Resilient with a positive attitude
• Ability to work unsupervised and well under pressure
• Experience in managing within a service delivery environment would be advantageous (training available)
• Flexibility with working patterns to support business needs
• Pride in the job you do

All salary and benefits will be discussed at the application stage with the Hiring Manager.