General Manager (QSR / Takeaway)

TipTopJob; Cheltenham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A modern takeaway business in Cheltenham seeks a General Manager to lead operations and ensure high standards. Responsibilities include managing the team, improving service quality, and driving sales growth. The ideal candidate has significant QSR experience and is hands-on, ready to work alongside the team. The salary ranges from £35,000 to £40,000, with potential for growth in the organization.

Benefits

Performance-linked bonus

Optional accommodation

Pathway to operations role

Qualifications

• Solid management experience in QSR / takeaway / fast casual.
• Willingness to work the line: frying, prepping, cleaning, and serving.
• Strong track record of keeping standards high in high-pressure service environments.

Responsibilities

• Be the go-to person on shift: step in and get the tasks done.
• Open and close the shop confidently, completing all prep and service tasks.
• Maintain food safety and cleanliness standards on the floor.

Skills

Management experience in QSR

Ability to work the line

High-pressure service environment

Controlling labour, GP, and waste

Resilience and grit

Job description

Overview

The opportunity (brand confidential). A busy, modern takeaway-led business serving both in-store and delivery customers. Sales are strong (A GBP 13:15k/week) with clear potential to grow beyond A GBP 20k/week through better team structure, sharper operations and stronger leadership. We are seeking a hands-on, sleeves-rolled-up General Manager: someone who isn’t afraid to jump on the line, lead by example, and set the standard for the team every single shift. This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects.

Why this role

• Lead from the front: You’ll be side by side with your team, cooking, cleaning, serving and problem-solving – showing them what good looks like.
• Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth.
• Career making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand.

What you’ll do day-to-day

Hands on Operations

• Be the go-to person on shift: if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done.
• Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team.
• Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most.

Standards and Safety

• Maintain immaculate food safety, H and S and cleanliness: not from an office, but on the floor, inspecting and correcting in real time.
• Train the team by showing them how to do things right, not just telling them.

Team Leadership

• Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter.
• Coach team members on the job, developing a No.2 who can run shifts when you’re not there.
• Create a culture where no task is beneath anyone: everyone chips in, from frying fish to scrubbing floors.

Commercial and Customer Focus

• Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities.
• Drive sales by ensuring consistency and speed of service: queues move quickly, delivery orders are right every time.
• Keep customer ratings high by taking ownership of quality at the pass.

What success looks like

30 days

• Fully confident in prep, cooking and service tasks.
• Team see you working alongside them, standards rising across cleanliness and quality.
• Rota drafted with the right people in the right roles.

60 days

• Friday peaks running smoothly with you directing the team at the fryer and pass.
• Waste down, sales trending up, ratings improving.
• A capable No.2 trained and starting to lead shifts.

90 days

• You’ve shifted from firefighting to leading: team stepping up, standards holding.
• Shop feels sharper, cleaner, calmer; sales growing through consistency and trust.
• Owners freed up to focus on expansion, with you firmly in control of day-to-day.

Youll Bring

Must-haves

• Solid management experience in QSR / takeaway / fast casual.
• Absolute willingness to work the line: frying, prepping, cleaning, and serving.
• Strong track record of keeping standards high in high-pressure service environments.
• Experience controlling labour, GP and waste.
• Resilience and grit: you don’t flinch when it gets busy, you get energised.

Nice to have

• Experience balancing delivery + in-store trade at peak.
• Track record training team members to step up into supervisor/No.2 roles.
• Local store marketing and sales-driving ideas.

Package and benefits

• Base: A GBP 35,000–A GBP 40,000 (open to exceptional profiles).
• Bonus: Performance-linked.
• Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax).
• Clear pathway to multi-site / group operations role as the brand expands.