Client Relationship Manager, NHS Division Hybrid Working

Clarify Consultancy; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An international IT consulting firm is seeking a Client Relationship Manager for their NHS Division in Birmingham. The role involves providing training and support for clinical and administrative staff in the use of company software and video consultation platforms. The ideal candidate will develop clinical workflows, create communication materials, and liaise with key stakeholders. This position requires strong collaboration skills and a focus on delivering high-quality client service.

Responsibilities

• Provide training and support on company software to front line staff.
• Develop new clinical workflows and procedures for video enabled care.
• Create communication materials including reports and agendas.
• Liaise with stakeholders including clinicians and nursing staff.
• Provide high quality client service through effective platform support.
• Manage project activities including planning and coordination.

Job description

Our client, an international IT / Telecoms company, is currently recruiting a diligent, resourceful and professional Client Relationship Manager NHS Division, to provide support to front line clinical and administrative staff, in the roll out, management and use of the company software.

Reporting to the Service Support Manager, duties will include :

Provide training, support, and advice on use of company and associated audio-visual hardware to enable staff to engage with video consultation platforms.

Development of new clinical workflows and procedures in line with video enabled care.

Creation of case studies / use care and communication materials including reports, submissions, agendas, and minutes.

Liaising with key stakeholders including clinicians, HSCP, Nursing and Midwifery.

Fostering collaboration by identifying and understanding stakeholders underlying needs.

Provide a high quality and efficient client service through the effective deployment and support of the Attend Anywhere platform.

Management of project activities including planning.

Support the maintenance of the project management toolkits and templates.

Coordinate and s...