Customer Representative Agent

Getaway Travel Agency; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include managing inquiries, assisting with bookings, and ensuring client satisfaction. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a passion for travel. This position offers 100% remote work with flexible hours, growth opportunities, and exclusive travel perks.

Benefits

100% remote work

Opportunities for growth

Travel perks

Ongoing training

Qualifications

• Strong customer service experience in travel or hospitality.
• Excellent verbal and written communication skills.
• Organized with attention to detail and proactive approach.

Responsibilities

• Respond promptly to client inquiries via multiple platforms.
• Assist with travel bookings and modifications.
• Provide accurate travel information and handle complaints.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone and messaging platforms.
• Assist with travel bookings, changes, cancellations and special requests.
• Provide accurate information about destinations, travel documents and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you’re enthusiastic about travel and love creating memorable experiences for others we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1