Customer Service Representative

The Market Social; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer-focused hospitality company in Scotland is seeking a Customer Service Representative to enhance brand awareness and deliver exceptional consumer experiences. The role involves explaining products, maintaining customer records, and leading a team of Junior Customer Service Representatives. Ideal candidates should have strong communication skills and a high school diploma, with training provided for entry-level applicants. This position offers a collaborative environment that promotes personal growth and skill development.

Qualifications

• At least one year in customer service or hospitality roles.
• Consistent dedication to mastering hospitality skills.
• Passion for helping others and building relationships.

Responsibilities

• Explain services and benefits to consumers.
• Record customer interactions and orders.
• Demonstrate a positive and professional attitude.
• Manage a team of Junior Customer Service Representatives.

Skills

Effective problem-solving

Excellent communication skills

Outgoing personality

Ability to explain product knowledge

Education

High school diploma

Job description

The customer comes first within the hospitality industry and that is no exception. Our client's Customer Service Representatives promote products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representative’s hospitality will be the difference between their encounter being just average or an exceptional one.

Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

Responsibilities

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Keeping a record of customer interactions, processed orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Managing a team of Junior Customer Service Representatives

Qualifications

• Minimum of a high school diploma
• At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
• Ability to recognize, apply and explain your product or service knowledge
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• Be an effective problem solver
• Outgoing personality with a passion for helping others
• Passion for increasing in-person hospitality skill set to build better relationships
• Excellent communications skills

As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Customer Service Representatives to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.