Customer Service Advisor

GPW Recruitment; St Helens; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Service Advisor to join their team in St Helens. The ideal candidate will provide customer support, manage orders, and maintain communication between customers and the sales team. Key requirements include experience with SAP and strong communication skills. The role offers a salary up to £26,500 annually, along with an impressive benefits package, including health insurance and generous annual leave.

Benefits

Contributory pension

Health insurance

Free parking

Free hot and cold beverages

Fresh fruit

Gym membership

Monthly hot lunch

Family fun days

Free Christmas party

Qualifications

• Customer Service experience required.
• SAP experience necessary for processing orders.
• Excellent communication skills are essential.

Responsibilities

• Provide Customer Service advice and support to customers.
• Communicate product information to customers.
• Process orders received from customers in SAP.

Skills

SAP experience

Customer Service experience

Microsoft applications (Word, Excel, Outlook)

Excellent verbal and written communication skills

Knowledge of Customer Service procedures

Knowledge of QA procedures

Job description

Overview

Job title : Customer Service Advisor

Reference : E113362

Location : St Helens

Duration : Permanent

Start date : asap

Salary : to £26,500 pa

Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company?

We’re recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.

Joining an established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.

Responsibilities

• To work closely with Warehouse, Logistics and Production
• Communicate product information to the company’s customers
• Communicating courteously with customers by telephone and email
• Calling customers to provide a one-to-one service
• Handle all customers’ enquiries
• Providing help and advice to customers, using the company products or services
• Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse / Logistic Manager to process customer’s requirements
• Process Electronic Orders
• Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse / Logistic manager to cross refer for any goods returned by customers
• Provide a communication link between Customers and external sales team
• Promote company policies in respect of Health and safety and ISO 9000 policies
• Where applicable maintain records required by ISO 9000
• Carry out ad hoc duties as and when required

Candidates will need

• SAP experience
• Customer Service experience
• Microsoft applications, such as Word, Excel and Outlook
• Excellent verbal and written communication skills
• Knowledge and application of Customer Service procedures
• Knowledge and application of QA procedures

Aptitudes

• Attention to detail
• Open, approachable, and friendly personality
• High personal and professional motivation
• Team player with a positive ‘can do’ attitude

On offer

A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner. In addition, they offer 33 days’ annual leave (25 + 8 bank holidays including bank holidays)

Location : St Helens WA10

Working Hours : Monday to Friday – hours per week