Customer Consultant

Virgin Money; Carlisle; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading financial services provider in Carlisle is looking for enthusiastic Customer Consultants. You'll welcome customers, help them with digital services, and resolve banking queries while collaborating with teammates. Ideally, you have a passion for customer service and great communication skills. This full-time role offers a competitive salary and generous benefits from day one, including holidays and health perks. Join us to make a meaningful difference!

Benefits

Generous holidays - 38.5 days annual leave

Paid well-being days

Market-leading pension

Private medical cover

Qualifications

• Experience or passion for delivering excellent customer service.
• Strong curiosity to explore customer needs and provide solutions.
• Ability to communicate effectively with diverse personalities.

Responsibilities

• Welcome customers and assist them with digital services.
• Resolve customer queries related to banking services.
• Collaborate with colleagues for expert customer support.

Skills

Customer service experience or passion

Great communication skills

Flexible working approach

Interest in digital technology

Tools

Microsoft Office

Job description

Overview

Business Unit : Branch Network

Salary Range : 23500 - 25000 per annum DOE Benefits

Location : Carlisle

Contract Type : Permanent 35 Hours - Full Time

Our Team

Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play delivering a heartfelt service to our customers daily. Our fabulous Carlisle branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone then this opportunity could be what youre looking for!

What youll be doing

• Welcoming our lovely customers to the Branch.
• Helping our customers use digital services educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
• Youll be an ambassador for Virgin Money living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.

We need you to have

• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
• It’s a bonus if you have but not essential
• Some financial services experience.
• Knowledge of banking products.
• Working knowledge of Microsoft Office applications.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover income protection and life assurance.
• Flexible benefits include Cycle to Work wellness and health assessments and critical illness.
• And theres no waiting around you’ll enjoy these benefits from day one.

If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society . With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose : Banking but fairer more rewarding and for the good of society. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Please note : If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.

Required Experience

Contract

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary : Salary : 23500 - 25000