Customer Service Advisor

First Response Finance; Wigan; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

A top vehicle finance company in Wigan is seeking a dedicated Customer Service Representative to manage a portfolio of customer accounts. This telephone-based position entails taking inbound and making outbound calls, understanding customer financial situations, and providing sound outcomes. Ideal candidates will demonstrate teamwork, proactivity, and resilience. The role offers a starting salary of £27,955, moving to £36,261 after three years, as well as a company bonus scheme and a hybrid working model.

Benefits

Annual company bonus scheme

Hybrid working at manager's discretion

Competitive salary progression

Qualifications

• A genuine team player working collaboratively with colleagues and customers.
• Proactive and responsible in self-management and learning.
• Resilient and capable of making big decisions.

Responsibilities

• In this telephone-based role, take inbound and make outbound calls for customer accounts.
• Understand customers' financial situations to make sound decisions.
• Communicate effectively with customers regarding payment plans.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND were proud of it! Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits

• A starting salary of 27955 moving to 36261 after three years along with an annual company bonus scheme
• Working Monday to Friday with one Saturday per month
• Hybrid working at your line managers discretion
• And many more!

Key Requirements

• A genuine Team Player working collaboratively with your colleagues and our customer base
• You will be proactive someone who takes responsibility for their learning and managing of themselves a forward thinker with a real drive to give their best and make a positive difference and can see the bigger picture
• Someone who is resilient who isnt afraid to make big decisions and living by our one of our operating principles : make mistakes and learn from them

Key Responsibilities

• This busy role will be telephone based taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
• You will demonstrate the ability to understand a customers financial situation understand the complexity of finance agreements and make sound decisions to ensure a good customer outcome
• Be a great communicator with our customers explaining things such as payment plans that you have calculated with them

To apply for this position

• You must have the permanent right to work in the UK

Additionally youll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type

Full Time

Experience

years

Vacancy

1