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Front Office Manager
Job summary
A prestigious hotel in Edinburgh is seeking a Front Office Manager to oversee the Front Office Team and ensure excellent guest experiences. The ideal candidate will have at least three years of experience in a similar role, showcasing excellent guest engagement skills and knowledge of related legislation. This role involves managing guest reception, overseeing administrative tasks, and ensuring smooth inter-departmental communication. Join us for career opportunities and valuable training at our dynamic hotel family.
Benefits
Qualifications
- At least three years spent as Senior Receptionist or Shift Leader in a four-star hotel.
- Excellent guest engagement skills.
- Cash and key handling experience.
- Knowledge of relevant legislation: health and safety, employment.
- Ability to act on own initiative and think ahead to exceed expectations.
- Knowledge of Property Management Systems (PMS).
Responsibilities
- Day-to-day management of the Front Office Team.
- Overseeing Front Office administrative tasks.
- Managing the reception of guests via various communication methods.
- Ensuring proper handover process between shifts.
- Keeping daily reports filed correctly.
- Maintaining up-to-date guest information displays.
- Providing cover on the reception desk.
- Maintaining effective communication with other departments.
- Monitoring guest account balances.
Skills
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Front Office Manager with a passion for service excellence. You will report to the Hotel Operations Manager, supporting/working towards providing our guests with memorable experiences of the city.
The Front Office Manager will be responsible for:
- day-to-day management of the Front Office Team.
- Undertaking and overseeing Front Office administrative tasks in accordance with company standards, procedures, and legal obligations.
- Managing the reception of guests and visitors on a daily basis in person, by telephone or by email.
- Ensuring that the handover process between shifts is in place and managed correctly.
- Ensuring that all daily and shift reports are printed out and filed in the correct place.
- Ensuring that guest information displays and literature are kept up to date at all times.
- Providing cover on the reception desk as required.
- Initiating and maintaining effective communication between the Front Office department and other departments, and participating in daily briefings to ensure the operation runs smoothly.
- Monitoring the balance of guest accounts and ensuring that reminders are sent.
To be successful in the role of Front Office Manager, we require:
- At least three years spent as Senior Receptionist or Shift Leader in a four-star hotel.
- Excellent guest engagement skills.
- Cash and key handling experience.
- Knowledge of relevant legislation: health and safety, employment.
- Ability to act on own initiative and think ahead to exceed expectations.
- Knowledge of Property Management Systems (PMS).
Working with us provides the following benefits to you:
- Genuine career opportunities within our business.
- Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- Staff incentives when you and the team perform.
The Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.