Guest Experience Expert: Create Memorable Stays

DHY - Front Desk; Copmanthorpe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group in Copmanthorpe is seeking a Guest Experience Expert to provide exceptional service to guests throughout their stay. The role involves delivering a wide range of services, addressing guest requests, and adhering to company policies to ensure a memorable experience. You will enjoy competitive benefits including discounted room rates, free meals during shifts, and learning opportunities. Join us in creating unique guest experiences while maintaining professionalism and quality standards.

Benefits

Discounted room rates

Discount on food & beverage

Free use of Leisure Club facilities

Access to discounts with top brands

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Qualifications

• Ability to create memorable experiences for guests.
• Strong communication skills and professionalism.
• Understanding of company policies and procedures.

Responsibilities

• Deliver a wide range of services to guests throughout their stay.
• Process operational needs and address guest requests.
• Maintain professionalism in uniform and communications.

Job description

A leading hotel group in Copmanthorpe is seeking a Guest Experience Expert to provide exceptional service to guests throughout their stay. The role involves delivering a wide range of services, addressing guest requests, and adhering to company policies to ensure a memorable experience. You will enjoy competitive benefits including discounted room rates, free meals during shifts, and learning opportunities. Join us in creating unique guest experiences while maintaining professionalism and quality standards.